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PERS Monitoring

"AvantGuard has been a strong partner for Preventia for over ten years. They educated us on best practices when we first started in the industry, giving us honest information for our best interests that have served us. They continue to work with us diligently to make sure our customers are always receiving the best service possible. We are proud to partner with AG."

Aaron Whitaker | Preventia Security

What is PERS Monitoring?

Individuals who may require living assistance or help in an unexpected emergency can benefit from a Personal Emergency Response System (PERS) with 24/7 PERS monitoring services.

AvantGuard offers the most reliable PERS monitoring service available, with a commitment to providing a fast, professional, compassionate response for each and every signal.

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Who Benefits from PERS?

PERS and mobile PER offer their users a true sense of freedom and safety, knowing they can receive emergency assistance from AvantGuard with the push of a button. Seniors seeking to maintain independence as they agefamily and professional caregivers seeking peace of mind, along with security sensitive students, lone workers, and mobile workers who spend significant time alone are all great candidates for this service.

Advanced Monitoring Technology

In the event of a medical emergency or safety threat, PERS dealers and their customers need to know that their monitoring service will be there for them, no matter what. AG Monitoring has invested aggressively to achieve 100% redundancy to ensure the safety and security of your customers. We regularly test our failover system to make sure that if a disaster impacts one monitoring center location, the other will take the calls at full capacity without a hitch. 

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How Does PERS  and mPERS Monitoring Help?

Professional monitoring provides an extra layer of protection for your customers' safety and peace of mind. Here are some ways AvantGuard leads the way with best practices for PERS monitoring.

Reducing False Alarms


AG Monitoring offers AG Chat, a service for you and your customers that helps to reduce false alarms and prevent unexpected paramedic visits. And when we receive a false alarm, we always assure them that we are always available to help them whenever they need us.

Protecting Property

 

When EMS professionals are sent to a home, the first and most common issue is entering without breaking down the front door. AvantGuard keeps lock box and home entrance information on hand for emergency responders to reduce property damage upon entering. 

Peace of Mind

 

PERS customers love to test their devices to ensure they will work when they need them. This helps provide peace of mind and confidence for your customers. In fact, our data shows that elderly people will not call 911 to avoid the spectacle, even if they are critically injured.

PERS Technology

There are a handful of personal emergency device designs that function to deliver specific benefits to users. Some PERS devices are designed to function specifically inside the home to monitor a person’s living patterns like medication intake and movement throughout a home. Others such as mobile PERS monitoring devices devices allow users to travel as they normally would to perform daily tasks like shop for groceries, visit the park, or even make road trips. The tracking technology in these mobile devices allow the central station to pinpoint the users location to send help if necessary.

Learn About PERS Devices
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Central Station Redundancy

Because of the life-critical nature of PERS devices, Central Station Redundancy is a must have. PERS users live in unpredictable circumstances and cannot afford to go without service in time of need. A redundant infrastructure will include such features as multiple locations, immediate failover, dual communication paths and a host of automated services that ensure an entire signal load can be maintained by a backup site in case of emergency.

Learn About Redundancy
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In order to properly assess a central station’s redundancy infrastructure, it is important to know the big questions to ask. Essentially, you should know:

Is their failover procedure cold, warm, or hot?

 

Failover procedures determine how quickly calls are transferred from one pathway to another. In a cold failover system, failover is performed manually and often takes a matter of hours. Warm failover is less manual and hot failover is automated and immediate. Obviously when it comes to handling critical emergency signals, hot failover is the only acceptable model.

How many points of redundancy do they have?

 

When it comes to redundancy, it’s not enough to merely have two of everything. The multiple points need to communicate and interact with each other. The primary points where central stations need redundancy are with physical locations, databases, firewalls, signal paths, power sources, networks, access switches, and uplinks to core infrastructure.

Are their locations UL-listed or TMA 5-Diamond certified?

 

Central stations who work to achieve a UL-listing and become 5-diamond certified have made a significant investment to surpass the basic industry requirements. Each of the certifications is a source of third-party validation for the central station. There are literally hundreds of points for inspection in order to achieve these certifications.

Meaningful Customer Service

Providing the best customer service experience for your customers requires choosing the right central station operators. We believe that there are three essential characteristics that each operator should have: empathy, attention to detail, and passion for service. It is incredibly important that each operator can put themselves in the shoes of the subscriber when things are going wrong. This helps motivate them provide quick and meaningful service when it matters most. Attention to detail ensures that procedures are adhered to, and service is consistent. When operators follow their action plans correctly, the best service results are obtained. And none of this would be possible if they don’t have a sincere passion for service. Operators work very hard to serve customers throughout each day and their motivation to help others makes the entire system run smoothly.

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