Central Station Technology

Wholesale Monitoring Done Right

Advanced Monitoring Technology

AvantGuard has invested heavily to accomplish 100% redundancy. We have eight state-of-the-art facilities that can handle a full signal load. So, dealers and subscribers alike can rest assured they will be taken care of. 

Central Station Redundancy

Our redundancy includes generators, data, receivers, locations and telephones, not to mention our hot-redundant failover technology. We regularly test our failover system to make sure when a disaster strikes one location, the others will take the calls at full capacity without a hitch. 

Learn More

Technology Features

  • Eight, geographically dispersed, UL-listed, TMA 5-diamond certified central stations (that’s a mouthful).
  • Average response times under 10 seconds
  • Customizable scripts for personalized service at scale
  • Storm Queue for maintaining response rates during natural disasters
Learn About Storm Queue

Four Differentiators

While many wholesale central stations claim redundancy, it’s a loose term. On top of that, everyone says they have the best people and the best alarm monitoring technology, but what does that really mean? In an effort to be more specific, we’ve come up with a list of our top technology differentiators to highlight some of the ways we’re a notch above the rest.

Toll-Free Reroute

We are one of, if not the first central station to implement toll-free rerouting for alarm monitoring. Essentially, toll-free rerouting makes sure every event signal is sent through multiple carriers. That way, if one carrier fails, the signal still has multiple opportunities to get to us. In the end, all you need to know is we will get the call every time.

    1. Redundant paths for toll-free numbers
    2. For all alarm panels and PERS Units
    3. Reroutes over two separate long-distance providers
    4. Unprecedented uptime

IP Addresses

We own two, class C, Public IP Addresses and an ASN for routing internet traffic. That means we have four different internet paths from three different carriers going to our three separate sites. Because we own the addresses, we can route them across any carrier to any of our sites. Most new panels communicate to us through IP signals rather than traditional telephone networks. In fact, we now receive more IP alarm signals than any other mode of transport.

Hot Redundancy

Successful redundancy is measured by a monitoring center’s ability to provide service, even when a natural disaster strikes home base. When one location is no longer able to take calls, the second must be ready to go on the fly.

  1. Eight, geographically-dispersed facilities 
    1. Each capable of handling the entire alarm processing load.
  2. Next Generation Firewalls
  3. Redundant Network
  4. Two Backup Generators for each location


Testing Procedures

We perform regular failover tests to ensure that our redundancy will work when we need it to. That means we first select a part of the system to test. Then we isolate it so subscribers aren’t affected, purposefully cause it to fail and make sure the backup kicks in. If the backup fails, we fix it, and if it succeeds, we move to the next piece.

Have questions about our tech? Let us know: