Wholesale security monitoring is a service provided to security system installation companies that takes the place of an in-house monitoring center. Therefore, when a security system is installed in a home or business, it then needs to be monitored. Instead of having to invest millions of dollars in developing and running a central station, security dealers can outsource that service at a fraction of the cost, and at a higher quality. The wholesale central station is then able to answer all alarms under the name of the security company.
A core feature in central station technology is its redundancy, also known as failover infrastructure. Having two of the same thing is not enough to say that a central station has redundancy. In fact, in order to properly protect subscribers from harm, a central station has to have what is called hot redundancy, a failover method that removes downtime as much as possible in the event of a system failure. A central station's core function is to protect subscribers, and cannot do that if its redundancy infrastructure is not properly configured and tested to deliver meaningful results.
There are several security monitoring best practices that deliver positive service experiences for customers. A primary method for delivering positive results to customers is by hiring operators that have specific qualities. The three core qualities an operator should possess are:
Our white paper, Making Service A Priority, details how companies who retain just five percent more of their customers can increase profits by more than 100 percent. This is a simple example of how providing meaningful customer experiences keeps companies relevant. Having customer-centric motivations is what makes companies like Amazon or Netflix different from their now-dead competitors, Toys R Us and Blockbuster.
AvantGuard Monitoring Centers excels in commercial and residential security systems. Because we understand that every second counts, our team members are continuously trained to stay current on the latest developments in the central station monitoring industry. We have a dedicated team on site to ensure that our service to dealers and their customers is second to none. We constantly look for ways to improve that service on a daily basis, so when you select AvantGuard to provide central station monitoring for your security business, you can be sure that you will receive a quick and accurate response.
We understand that every business operates uniquely and has different needs
A crucial aspect of security monitoring is integrated video
In today's market, nearly 95 percent of calls from the central station go unanswered
We understand that every business operates uniquely and has different needs. That’s why we developed our Hybrid Monitoring partnership models. Now, security companies that have an in-house central station can leverage the technology of a wholesale partner while retaining in-house operations. Hybrid monitoring truly is the ultimate solution for businesses that want redundancy and state-of-the-art automation software.
As explained in our Hybrid Monitoring Eguide, the investment required to plan, construct, and operate a redundant location can exceed $1M. And that doesn’t even take into consideration the amount of executive time and thought or hiring and training costs. So, for security companies looking for alternative redundancy options, hybrid monitoring should be a top contender.
A crucial aspect of security monitoring is integrated video. As more jurisdictions crack down on false alarms, video is becoming an essential characteristic of modern security systems. The internet of things has accelerated the introduction of IP-based video feeds over the traditional closed circuit style.
Video feeds that are integrated with a central station empower users and central station operators alike. Because of new false alarm ordinances which require verified intrusion before dispatch can be made, thousands of security alarms are never met with police investigation. Among the false alarm prevention methods, installing integrated video is one of the most effective. In fact, video feeds are even included in many Access Control systems to improve verification, user experience and security.
In today’s market, nearly 95 percent of calls from the central station go unanswered. On the other hand, text messages have a 99 percent open rate, and when group chats are applied to alarm event management, they help improve communication between members on an account.
AvantGuard’s group chat system, AG Chat, was developed to solve the issue of miscommunication and help reduce false alarm dispatches. When an alarm goes off and the homeowner or business representative doesn’t answer the phone, the central station must request dispatch. Unfortunately, most alarms are produced on false circumstances and do not require emergency response. Now, if a user is in an important meeting, or any other situation where answering the phone is inconvenient, solving problems in a group chat brings the service to the customer, not the other way around.