Privacy Policy

Privacy Policy

AvantGuard Monitoring collects data to operate effectively and provide its core services.  Below, you will find a list of our products, services, and processes that gather personal data, our purpose and legal basis for processing that information, who we share that information with, and how long we hold that information.

Description of Product, Service, or Process

Alarm Monitoring Services

Categories of Personal Data 

- Personal Identifiers
- Protected Class Information
- Commercial Information
- Geolocation Data
- Audio Data

Category of Data Subjects

AvantGuard gathers this information from alarm dealers. 

Purpose of Processing

AvantGuard gathers this information so it can effectively monitor alarms from devices and respond to events triggered by a device's alarm. 

Business Purpose(s) for Using Personal Information

- Performing services on behalf of the business or service provider including maintaining or servicing accounts; providing customer service; processing or fulfilling orders and transactions; verifying customer information; processing payments; providing financing; providing advertising or marketing services; providing analytic services; or providing similar services on behalf of the business or service provider.

Commercial Purpose for Using Personal Information

Not applicable. 

Legal Basis for Processing

- There is a legitimate business interest in handling the information.

- Handling the personal information is protecting the person's vital interest (or a third-party's vital interest).

Sources from Which AvantGuard Collected Information

AvantGuard does not gather this information directly from device users. Instead, device users provide this information to alarm dealers and those dealers provide the information to AvantGuard. 

Categories of third Parties to Whom AvantGuard Sold Personal Information

Information is not sold.

Categories of third Parties with Whom AvantGuard Disclosed Personal Information for a Business Purpose

Information is shared with alarm dealers and emergency response organizations.  

Automated Processing or Profiling

Automated processing occurs.

If Automated Processing is Used, Please Describe what the Automated Processing Does

Automated systems are used to alert AvantGuard that an event has occurred, triggering a follow up response from AvantGuard to deploy services dependent on the event. 

Describe What Decisions, if any, Result from the Automated Processing

AvantGuard uses this information to determine responses to events and coordinate additional services in response to an event. 

Whether the Personal Data is Transferred Internationally

This information stays within the United States. 

Retention Period

AvantGuard retains this information for 8 years. 

Description of Product, Service, or Process

Marketing

Categories of Personal Data 

- Inferences Data

Category of Data Subjects

Inference data is gathered from browsing behaviors on devices or from use of AvantGuard's website. 

Purpose of Processing

AvantGuard gathers information to determine how customers use devices and use their website to provide better devices and a better browsing experience for its website. 

Business Purpose(s) for Using Personal Information

- Undertaking internal research for technological development and demonstration.
- Performing services on behalf of the business or service provider including maintaining or servicing accounts; providing customer service; processing or fulfilling orders and transactions; verifying customer information; processing payments; providing financing; providing advertising or marketing services; providing analytic services; or providing similar services on behalf of the business or service provider.

Commercial Purpose for Using Personal Information

Not applicable. 

Legal Basis for Processing

- Handling the personal information is protecting the person's vital interest (or a third-party's vital interest).
- There is a legitimate business interest in handling the information.

Sources from Which AvantGuard Collected Information

AvantGuard gathers this information directly from customers who use a device or browse its website. 

Categories of third Parties to Whom AvantGuard Sold Personal Information

Information is not sold.

Categories of third Parties with Whom AvantGuard Disclosed Personal Information for a Business Purpose

Information is not shared.

Automated Processing or Profiling

Automated processing occurs.

If Automated Processing is Used, Please Describe what the Automated Processing Does

The automated system gathers usage and browsing behavior.

Describe What Decisions, if any, Result from the Automated Processing

AvantGuard analyzes usage information to determine how to update and revise devices and its website. 

Whether the Personal Data is Transferred Internationally

Information is processed in the United States. 

Retention Period

Information is retained for 26 months.

 

Description of Product, Service, or Process

Employment, Onboarding, and HR Management

Categories of Personal Data 

- Personal Identifiers
- Commercial Information

Category of Data Subjects

AvantGuard gathers this information from its employees. 

Purpose of Processing

AvantGuard gathers this information to enter into, and manage, the employment relationship with its prospective and current employees. For example, AvantGuard gathers this information for background checks, benefits, accounting, and expense reimbursement. 

Business Purpose(s) for Using Personal Information

- Performing services on behalf of the business or service provider including maintaining or servicing accounts; providing customer service; processing or fulfilling orders and transactions; verifying customer information; processing payments; providing financing; providing advertising or marketing services; providing analytic services; or providing similar services on behalf of the business or service provider.

Commercial Purpose for Using Personal Information

Not applicable. 

Legal Basis for Processing

- There is a legal obligation to handle the personal information.
- Personal information is handled under contract.

Sources from Which AvantGuard Collected Information

AvantGuard gathers this information directly from its employees. 

Categories of third Parties to Whom AvantGuard Sold Personal Information

Information is not sold.

Categories of third Parties with Whom AvantGuard Disclosed Personal Information for a Business Purpose

AvantGuard provides this information to payroll and benefits administrators, business management software, and accounting software. 

Automated Processing or Profiling

Automated processing does not occur.

Whether the Personal Data is Transferred Internationally

This information is processed in the United States. 

Retention Period

For the duration of employment and in some cases indefinitely to comply with labor and employment laws. 

 

Your rights with regard to the data we collect:

You may ask AvantGuard to access, rectify, erase, and restrict how we process your Personal Data. You may review the Personal Data we have in our Information and Communications systems concerning you and make corrections to that Personal Data.  In certain circumstances, you may even ask that we delete some of the Personal Data we may have collected about you or restrict how we process that information. 

We will endeavor to respond to your requests within 30 days. Should we be unable to comply within 30 days, we will contact you and let you know of any delay.

Exercising Your Rights:

If you want to exercise your rights, you may contact us or our data protection office at:

Organization

Privacy Point of Contact

AvantGuard
Address: P.O. Box 150224
Ogden, UT 84415
Phone: 877-781-6133
Email: privacy@agmonitoring.com

Privacy Department

Email: privacy@agmonitoring.com

AvantGuard will not discriminate against you because you have made a request to exercise your privacy rights.

The Privacy Point of Contact listed above, as well as employees who work with the Privacy Point of Contact, have received training to help you exercise your privacy rights.

Contacting Supervisory Authorities:

If you would like to lodge a complaint against us, you may contact your local supervisory authority. If you have trouble locating a supervisory authority, please contact Privacy Department above and they will help you contact a supervisory authority. 

Changes to our privacy statement:

We keep this privacy statement under regular review and will place any updates on our website. Paper copies of the privacy statement may also be obtained by contacting the Privacy Department at the information above and requesting a paper copy.

This privacy statement was last updated on 04-30-2020.