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Fire Alarm Monitoring

"AvantGuard has been a wonderful central station for our monitoring needs. It is easy to contact dealer services and they are always helpful."

Christie Kulm | Pinnacle Technologies

What is Fire Alarm Monitoring?

Fire Alarm monitoring is the operation that tracks the status of smoke and Co2 detectors in homes and businesses.

Millions of structures in the United States are currently protected by such detectors, helping make them safer places to live and work. When a fire occurs, there is not always someone home, and if they are, it is all too likely that occupants could pass out from smoke inhalation before they are able to escape. AG is a premier provider of commercial and residential fire alarm monitoring, with a proven track record of providing the fastest possible event response in the industry.

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Central Station Redundancy

Homeowners and installation companies are responsible for maintaining fire detector hardware and connectivity. The monitoring center, on the other hand, is responsible for being available at all hours of the day so that emergencies can be identified and help can be sent as quickly as possible.

Part of maintaining that availability is having a redundant central station infrastructure. If a signal communication path fails, or a natural disaster disables a central station, it has to immediately fail over and maintain operations so there is no downtime in service. AG redundancy technology ensures that your customers' lives and property are protected in the event of a fire or natural disaster. We remain operational so you and your customers can rest easy.

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Exceptional Customer Service

Nothing is more important in an emergency situation than efficiency. But when a subscriber’s home or business is on fire, it also takes a great deal of empathy, attention to detail and passion for service to make sure your subscriber gets the results they need. AG Monitoring goes to great lengths to recruit central station operators that are highly qualified to deliver efficient and meaningful results in those critical moments of truth.

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Certified Operations

Running a praiseworthy fire monitoring operation requires a significant level of investment and enterprise development. It is always better to work with a company who is regularly inspected by third party validation services like The Monitoring Association, Underwriters Laboratories, and FM Approved.

TMA Five Diamond Certified

 

Being Five Diamond Certified means AG Monitoring is in compliance with the following five requirements of excellence:

  1. Commitment to random inspections and quality criteria standards by a nationally recognized testing laboratory such as FM Approvals, Intertek/ETL and UL.
  2. Commitment to the highest levels of customer service.
  3. Commitment to ongoing job-related education and testing by having 100% of its central station operators certified using the TMA online training series.
  4. Commitment to raising the industry standards through TMA membership and participation in its activities.
  5. Commitment to reducing false dispatches.

UL Listed

 

Underwriters Laboratories (UL) is a third-party safety inspection firm that verifies corporate compliance, sustainability, transparency, security and wellbeing in the business operations and products that it inspects. Being UL listed helps AG communicate reliability and provides an extra layer of trust from the consumer perspective since the UL brand is only connected with reliable products and services.

FM Approved

 

FM Approved is an organization that began delivering approvals in 1886. Their longstanding history first began testing for fire protection on hydraulic systems. Since then, they have set standards for a significant portion of the security, PERS, fire and IoT industries.

FM's stamp of approval helps dealers rest assured that AG Monitoring has been properly inspected by a credible third-party organization. FM Approved is a well-recognized brand that dealers and subscribers alike can trust as an added level of verification.

The Future Of Fire Alarm Monitoring

Fire management has taken several new turns in the last five years and new technologies are being implemented to fight fires more effectively. In addition to the traditional smoke detectors and monitoring services, new technologies are capable of identifying the exact location of a fire in a building so firefighters can enter structures more safely. In addition, popular drone technology is being deployed to even put out fires from the sky, extending the vertical reach of firefighters and helping them avoid unnecessary risk.

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