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TMA 5 Diamond Certification

The Monitoring Association, TMA 5 Diamond

What Is TMA 5 Diamond Certification?

If you have visited the websites of the leading central station monitoring companies, you may have noticed the 5 Diamond certification logo and wondered what it meant. Being 5 Diamond certified means a central station is in compliance with the 5 requirements of excellence:

  1. Commitment to random inspections and quality criteria standards by a nationally recognized testing laboratory such as FM Approvals, Intertek/ETL and UL.
  2. Commitment to the highest levels of customer service.
  3. Commitment to ongoing job-related education and testing by having 100% of its central station operators certified using the TMA online training series.
  4. Commitment to raising the industry standards through TMA membership and participation in its activities.
  5. Commitment to reducing false dispatches.

Why Is AvantGuard TMA 5 Diamond Certified?

AvantGuard maintains its 5 Diamond Certification to ensure that it complies with all of the latest industry regulations, and to demonstrate to its customers and industry partners that it is a leader in its field.

The 5 diamond certification is the most strenuous certification in the monitoring industry to qualify for, and therefore acts as a benchmark for verified excellence. Since the certification is renewed on an annual basis, central stations have to continually work to comply with changing standards and developing legislation.

How Does It Help AG Dealers?

As long as AvantGuard maintains its 5 Diamond certification, dealers can rest assured that its central station is regularly inspected by third party sources to ensure it complies with all of the regulatory standards required in the industry. This helps ensure that subscribers are taken care of and that they will be taken care of correctly. And the required TMA online training series that all central station operators must complete helps deliver an extra level of value to customers every day.

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