--- title: "AG Heroes | \"There's so much smoke!\"" description: This is the story of how AG Team Member Chris helped Dorothy survive, during a fire event on her Tennessee home, and dispatched the fire fighters on time --- [![AG_Logo_BecklarCo_white](https://www.agmonitoring.com/hs-fs/hubfs/Images/Logos/AG%20Logos/AG_Logo_BecklarCo_white.png?width=657&height=178&name=AG_Logo_BecklarCo_white.png "AG_Logo_BecklarCo_white")](https://agmonitoring.com) [![Dealer](https://no-cache.hubspot.com/cta/default/4280184/9ec27b82-55c0-4206-800b-604843cece9a.png)](https://cta-redirect.hubspot.com/cta/redirect/4280184/9ec27b82-55c0-4206-800b-604843cece9a) ** ** ** #### [![Security_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Industries/Security_icon.png?width=201&name=Security_icon.png) Security](https://www.agmonitoring.com/industries/wholesale-security-monitoring) #### [![Fire_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Industries/Fire_icon.png?width=201&name=Fire_icon.png) Fire](https://www.agmonitoring.com/industries/fire-alarm-monitoring) #### [![PERS_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Industries/PERS_icon.png?width=200&name=PERS_icon.png) PERS](https://www.agmonitoring.com/industries/pers-monitoring) #### [![IoT_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Industries/IoT_icon.png?width=201&name=IoT_icon.png) IOT](https://www.agmonitoring.com/industries/iot-internet-of-things) #### [![Professional_Monitoring_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Services/Professional_Monitoring_icon.png?width=150&name=Professional_Monitoring_icon.png) Professional Monitoring](https://www.agmonitoring.com/services/professional-monitoring) #### [![Cloud_Monitoring_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Services/Cloud_Monitoring_icon.png?width=150&name=Cloud_Monitoring_icon.png) Cloud Monitoring Platform](https://www.agmonitoring.com/services/cloud-monitoring-platform) #### [![Hybrid_Monitoring_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Services/Hybrid_Monitoring_icon.png?width=150&name=Hybrid_Monitoring_icon.png) Hybrid Monitoring](https://www.agmonitoring.com/services/hybrid-central-monitoring-services) #### [![Articles_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Resources/Articles_icon.png?width=150&name=Articles_icon.png) Articles](https://www.agmonitoring.com/blog/industry-news) #### [![Webinar_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Resources/Webinar_icon.png?width=150&name=Webinar_icon.png) Webinars](https://www.agmonitoring.com/resources?resourceSearch=&topicType=show-all&contentType=1) #### [![Heros_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Resources/Heros_icon.png?width=150&name=Heros_icon.png) Hero Stories](https://www.agmonitoring.com/blog/ag-news) #### [![Marketing_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Resources/Marketing_icon.png?width=150&name=Marketing_icon.png) Marketing Toolkit](https://www.agmonitoring.com/resources/marketing-toolkit) #### [![About_Us_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Company/About_Us_icon.png?width=200&name=About_Us_icon.png) About Us](https://www.agmonitoring.com/company) #### [![Careers_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Company/Careers_icon.png?width=200&name=Careers_icon.png) Careers](https://www.agmonitoring.com/company/careers) #### [![Partners_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Company/Partners_icon.png?width=200&name=Partners_icon.png) Partners](https://www.agmonitoring.com/company/partners) #### [![Credentials_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Company/Credentials_icon.png?width=200&name=Credentials_icon.png) Credentials](https://www.agmonitoring.com/company/credentials) [![AG_Logo_BecklarCo](https://www.agmonitoring.com/hs-fs/hubfs/Images/Logos/AG%20Logos/AG_Logo_BecklarCo.png?width=657&height=178&name=AG_Logo_BecklarCo.png "AG_Logo_BecklarCo")](https://agmonitoring.com) [![Dealer](https://no-cache.hubspot.com/cta/default/4280184/841fca42-41df-4209-a163-3297156a61c3.png)](https://cta-redirect.hubspot.com/cta/redirect/4280184/841fca42-41df-4209-a163-3297156a61c3) ** ** **   #### [![Security_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Industries/Security_icon.png?width=201&name=Security_icon.png) Security](https://www.agmonitoring.com/industries/wholesale-security-monitoring) #### [![Fire_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Industries/Fire_icon.png?width=201&name=Fire_icon.png) Fire](https://www.agmonitoring.com/industries/fire-alarm-monitoring) #### [![PERS_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Industries/PERS_icon.png?width=200&name=PERS_icon.png) PERS](https://www.agmonitoring.com/industries/pers-monitoring) #### [![IoT_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Industries/IoT_icon.png?width=201&name=IoT_icon.png) IOT](https://www.agmonitoring.com/industries/iot-internet-of-things) #### [![Professional_Monitoring_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Services/Professional_Monitoring_icon.png?width=150&name=Professional_Monitoring_icon.png) Professional Monitoring](https://www.agmonitoring.com/services/professional-monitoring) #### [![Cloud_Monitoring_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Services/Cloud_Monitoring_icon.png?width=150&name=Cloud_Monitoring_icon.png) Cloud Monitoring Platform](https://www.agmonitoring.com/services/cloud-monitoring-platform) #### [![Hybrid_Monitoring_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Services/Hybrid_Monitoring_icon.png?width=150&name=Hybrid_Monitoring_icon.png) Hybrid Monitoring](https://www.agmonitoring.com/services/hybrid-central-monitoring-services) #### [![Video_Monitoring_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Video_Monitoring_icon.png?width=150&height=150&name=Video_Monitoring_icon.png) Video Monitoring](https://www.agmonitoring.com/services/features/interactive-video-monitoring) #### [![Articles_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Resources/Articles_icon.png?width=150&name=Articles_icon.png) Articles](https://www.agmonitoring.com/blog/industry-news) #### [![Webinar_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Resources/Webinar_icon.png?width=150&name=Webinar_icon.png) Webinars](https://www.agmonitoring.com/resources/webinars) #### [![Heros_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Resources/Heros_icon.png?width=150&name=Heros_icon.png) Hero Stories](https://www.agmonitoring.com/blog/ag-news) #### [![Marketing_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Resources/Marketing_icon.png?width=150&name=Marketing_icon.png) Marketing Toolkit](https://www.agmonitoring.com/resources/marketing-toolkit) Search this site on Google Search Google **Menu** ** ** [![Dealer](https://no-cache.hubspot.com/cta/default/4280184/841fca42-41df-4209-a163-3297156a61c3.png)](https://cta-redirect.hubspot.com/cta/redirect/4280184/841fca42-41df-4209-a163-3297156a61c3) [![Resource Center](https://no-cache.hubspot.com/cta/default/4280184/513a68dd-c45b-41e9-a4a6-21e4417689ee.png)](https://cta-redirect.hubspot.com/cta/redirect/4280184/513a68dd-c45b-41e9-a4a6-21e4417689ee) # AG Heroes | "There's so much smoke!" [![AvantGuard](https://www.agmonitoring.com/hubfs/AG%20LOGO%20White.png)](https://www.agmonitoring.com/blog/ag-news/author/avantguard) Written by [AvantGuard](https://www.agmonitoring.com/blog/ag-news/author/avantguard) Apr 10, 2015 11:14:19 AM **Winchester, TN–**Chris, an Avantguard Operator, received what seemed to be a common heat sensor alarm from Dorothy's Tennessee home. As he called her residence to see if all was well, he quickly learned that it was not the case.  With a blaring smoke alarm in the background, Chris could hear Dorothy wheezing heavily and struggling to communicate on the other end of the phone. "I...had a...pot on the stove and I left to take my treatment and... now there's so much smoke!" Dorothy managed to say.  Dorothy had suffered respiratory problems in the past, and with so much smoke it could have proved fatal. Chris didn't hesitate to instruct Dorothy to go outside away from the smoke. He then immediately called the fire department.  The fire department found Dorothy coughing outside her smoke-filled home. They were able to medically assist Dorothy and managed to clear out the smoke from her home. Dorothy has reported that she is doing well and is truly grateful for Chris's assistance.  We'd like to thank Chris, Winchester City Fire Department, and the provider of Dorothy's alarm system for saving the day. ## A Great Offer, Just a Click Away Lorem ipsum dolor sit amet, consectetur adipiscing elit ![](https://cdn2.hubspot.net/hub/273774/hubfs/mp/themes/Act-Theme/images/act-sample-opa1.jpg?width=900&name=act-sample-opa1.jpg) ** Take advantage of our robust library of industry and AG related news, articles, webinars and other resources available through our [resource center](https://www.agmonitoring.com/resources/resource-center) to enhance your success.  You will also discover valuable insights and content you can share with your subscribers through your website, newsletters, and emails. Receive more useful content like this by signing up for our weekly AG Newsletter below: Previous Story [← AG Heroes | PTSD Attack Avoided](https://www.agmonitoring.com/blog/ag-news/ptsd-attack-avoided) [** ](https://www.agmonitoring.com/blog/ag-news) Next Story [AG Heroes | "Send Someone, He's Been Stabbed" →](https://www.agmonitoring.com/blog/ag-news/send-someone-hes-been-stabbed) **AvantGuard Monitoring Centers, LLC. | P.O. Box 15022 | Ogden, UT 84415 | Office: (877) 206-9141 | Fax: (801) 781-6133** ###### [Industries](https://www.agmonitoring.com/industries) [Security](https://www.agmonitoring.com/industries/wholesale-security-monitoring) [Fire](https://www.agmonitoring.com/industries/fire-alarm-monitoring) [PERS](https://www.agmonitoring.com/industries/pers-monitoring) [IoT](https://www.agmonitoring.com/industries/iot-internet-of-things) ###### [Services](https://www.agmonitoring.com/services) [Pricing](https://www.agmonitoring.com/services/features/dealer-pricing-estimates) [Features](https://www.agmonitoring.com/services/features/) [Professional](https://www.agmonitoring.com/services/professional-monitoring) [Cloud](https://www.agmonitoring.com/services/cloud-monitoring-platform) [Hybrid](https://www.agmonitoring.com/services/hybrid-central-monitoring-services) [Technology](https://www.agmonitoring.com/company/central-station-technology) [Migration](https://www.agmonitoring.com/company/account-migration-process) [Cybersecurity](https://www.agmonitoring.com/resources/cybersecurity) [Integrations](https://www.agmonitoring.com/integrations) [Crash Detection](https://www.agmonitoring.com/industries/iot-monitoring/crash-detection) ###### [Resources](https://www.agmonitoring.com/resources) [Resource Center](https://www.agmonitoring.com/resources/resource-center) [Articles](https://www.agmonitoring.com/blog/industry-news) [Webinars](https://www.agmonitoring.com/resources/webinars) [AG Hero Stories](https://www.agmonitoring.com/blog/ag-news) [Glossary](https://www.agmonitoring.com/resources/alarm-glossary) [Help Center](https://avantguard.zendesk.com/hc/en-us) ###### [Company](https://www.agmonitoring.com/company) [About Us](https://www.agmonitoring.com/company) [Careers](https://www.agmonitoring.com/company/careers) [Partners](https://www.agmonitoring.com/company/partners) [Awards](https://www.agmonitoring.com/awards) [Credentials](https://www.agmonitoring.com/company/credentials) ###### [Legal](https://www.agmonitoring.com/legal) [Licensing](https://www.agmonitoring.com/licensing) [Privacy Policy](https://www.agmonitoring.com/legal/privacy-policy) [Your Privacy Choices](https://becklar.com/privacy-request/) [Terms & Conditions](https://www.agmonitoring.com/legal/terms-conditions) **Download The AG App ** ![applestore_white](https://www.agmonitoring.com/hubfs/applestore_white.png) ![googleplay_white](https://www.agmonitoring.com/hubfs/googleplay_white.png) ** ** [![Contact Us](https://no-cache.hubspot.com/cta/default/4280184/6b891a2e-39fc-4b00-a66e-a8da2af5ba99.png)](https://cta-redirect.hubspot.com/cta/redirect/4280184/6b891a2e-39fc-4b00-a66e-a8da2af5ba99) Copyright © 2019 AvantGuard Monitoring, LLC. All Rights Reserved. [![tma-5-diamond-logo_white](https://www.agmonitoring.com/hs-fs/hubfs/Images/Logos/Certification%20Logos/tma-5-diamond-logo_white.png?width=200&name=tma-5-diamond-logo_white.png "tma-5-diamond-logo_white")](https://www.agmonitoring.com/company/credentials) [![ul-logo_white](https://www.agmonitoring.com/hs-fs/hubfs/Images/Logos/Certification%20Logos/ul-logo_white.png?width=200&name=ul-logo_white.png "ul-logo_white")](https://www.agmonitoring.com/company/credentials) [![fm-approval-logo_white](https://www.agmonitoring.com/hs-fs/hubfs/Images/Logos/Certification%20Logos/fm-approval-logo_white.png?width=200&name=fm-approval-logo_white.png "fm-approval-logo_white")](https://www.agmonitoring.com/company/credentials) ```json { "@context" : "http://schema.org", "@type" : "Organization", "alternateName" : "AvantGuard", "contactPoint" : { "@type" : "ContactPoint", "areaServed" : "US", "availableLanguage" : "English", "contactOption" : "TollFree", "contactType" : "customer service", "telephone" : "+18772069141" }, "logo" : "https://cdn2.hubspot.net/hubfs/4280184/Website%20Assets/Logos/logo.png", "name" : "AvantGuard Monitoring Centers", "sameAs" : [ "https://www.facebook.com/AvantGuardMon/", "https://twitter.com/avantguardmon", "https://www.instagram.com/avantguardmon/", "https://www.linkedin.com/company/avantguard-monitoring-centers" ], "url" : "https://agmonitoring.com" } ``` ```json { "@context" : "http://schema.org", "@id" : "", "@type" : "ProfessionalService", "address" : { "@type" : "PostalAddress", "addressCountry" : "", "addressLocality" : "Ogden", "postalCode" : "84403", "streetAddress" : "4699 Harrison Blvd." }, "geo" : { "@type" : "GeoCoordinates", "latitude" : 41.1780108, "longitude" : -111.9500321 }, "image" : "https://cdn2.hubspot.net/hubfs/4280184/Website%20Assets/Logos/logo.png", "name" : "AvantGuard Monitoring Centers", "openingHoursSpecification" : { "@type" : "OpeningHoursSpecification", "closes" : "23:59", "dayOfWeek" : [ "Monday", "Tuesday", "Wednesday", "Thursday", "Friday", "Saturday", "Sunday" ], "opens" : "00:00" }, "priceRange" : "$$$", "sameAs" : [ "https://www.facebook.com/AvantGuardMon/", "https://twitter.com/avantguardmon", "https://www.instagram.com/avantguardmon/", "https://www.linkedin.com/company/avantguard-monitoring-centers" ], "telephone" : "8772069141", "url" : "https://www.agmonitoring.com/" } ``` ```json { "@context" : "http://schema.org", "@id" : "#website", "@type" : "WebSite", "name" : "AvantGuard Monitoring", "potentialAction" : { "@type" : "SearchAction", "query-input" : "required name=search_term_string", "target" : "https://www.agmonitoring.com/?s={search_term_string}" }, "url" : "https://www.agmonitoring.com/" } ```