Resource Center

AG Heroes | "Best Mistake I Ever Made!"

Hannah Allred
Jul 4, 2018 8:05:00 AM

Zephyrhills, FL–Scott’s heart started to race faster and faster as he stared helplessly at the cell phone in his shaky, sweating hands.

Scott is diabetic and had gone into a hypoglycemic state. This affected his vision, strength and mental acuity.

Everything had gone blurry and he couldn’t make out a single button on his phone screen. His speech was slurred which made any voice-activated commands on his phone impossible.

Scott knew he needed help, and quick.

Unable to use his phone for assistance, he was about to panic, but was calmed as he remembered the Belle device hanging from his neck.

Scott was easily able to feel around for the single button on his Belle device, promptly push it, and get connected with an AvantGuard operator.

“I need help,” Scott slurred in his ever-weakening state.

Kaylee, the AG operator who answered Scott’s call, immediately dispatched the emergency medical services to Scott’s location. She stayed on the line until help arrived, constantly reassuring Scott that everything was going to be okay.

“I could tell he was really worried,” AG operator, Kaylee, recounted. “I wanted to help him feel as calm as possible, so I kept his mind on other things, like his family, until medical help made it to Scott’s location.”

The EMS team arrived quickly and assisted Scott in raising his blood sugar levels back to normal before any major damage was done to his body.

Since the incident, Scott has made a full recovery, thanks to the swift actions of Kaylee and the EMS team that arrived on scene. 

In an interview with Scott, he revealed that prior to his incident, Scott had actually called AvantGuard to get the device by mistake. “Best mistake I ever made!” he exclaimed. “You’ve got me for life!”

We would like to thank the Zephyrhills EMS team for arriving on the scene so promptly and providing the medical care Scott needed. 

*The subscriber’s name has been changed to protect his personal identity.

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