The popular video doorbell owned by Amazon is recalling 350,000 doorbells after the company received multiple reports of property damage and injury from the system overheating and causing fires.
Not all Ring doorbells are causing fires. For anyone using first generation ring doorbells, or if a Ring doorbell was purchased before June 2020 and October 2020, those products should be fine. Ring doorbells with the model number 5UM5E5 are the culprit. Due to the pandemic, the majority of these doorbells were sold online.
It has been uncovered that if improper screws were being used to install the Ring doorbell, it makes the device more prone to overheating. To this point, over 85 people have reported property damage and eight people have reported being burned.
Instead of having Ring have users send back the affected devices, they are prompting users to use the correct installation practices and equipment. The Ring support website states “ you do not need to return your device. Simply follow the revised instructions.” Users can download the new user guide here.
Of course, it’s not a bad idea to reach out to anyone that you may know that has or had a Ring doorbell. This is the perfect opportunity to offer above-and-beyond service to your customers, provide them with an alternative solution, and have their new device monitored by one of the most reliable and trustworthy monitoring centers in the country.