--- title: AG Heroes | Woman Receives a Spine-Chilling Call description: Early one afternoon, Luann received a curious phone call from a number she didn't recognize. The man on the other end explained that she had won a $17 million contest! When she heard this, she knew she had not entered any contests and that it must be a mistake or a scam. --- [![AG_Logo_BecklarCo_white](https://www.agmonitoring.com/hs-fs/hubfs/Images/Logos/AG%20Logos/AG_Logo_BecklarCo_white.png?width=657&height=178&name=AG_Logo_BecklarCo_white.png "AG_Logo_BecklarCo_white")](https://agmonitoring.com) [![Dealer](https://no-cache.hubspot.com/cta/default/4280184/9ec27b82-55c0-4206-800b-604843cece9a.png)](https://cta-redirect.hubspot.com/cta/redirect/4280184/9ec27b82-55c0-4206-800b-604843cece9a) ** ** ** #### [![Security_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Industries/Security_icon.png?width=201&name=Security_icon.png) Security](https://www.agmonitoring.com/industries/wholesale-security-monitoring) #### [![Fire_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Industries/Fire_icon.png?width=201&name=Fire_icon.png) Fire](https://www.agmonitoring.com/industries/fire-alarm-monitoring) #### [![PERS_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Industries/PERS_icon.png?width=200&name=PERS_icon.png) PERS](https://www.agmonitoring.com/industries/pers-monitoring) #### [![IoT_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Industries/IoT_icon.png?width=201&name=IoT_icon.png) IOT](https://www.agmonitoring.com/industries/iot-internet-of-things) #### [![Professional_Monitoring_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Services/Professional_Monitoring_icon.png?width=150&name=Professional_Monitoring_icon.png) Professional Monitoring](https://www.agmonitoring.com/services/professional-monitoring) #### [![Cloud_Monitoring_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Services/Cloud_Monitoring_icon.png?width=150&name=Cloud_Monitoring_icon.png) Cloud Monitoring Platform](https://www.agmonitoring.com/services/cloud-monitoring-platform) #### [![Hybrid_Monitoring_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Services/Hybrid_Monitoring_icon.png?width=150&name=Hybrid_Monitoring_icon.png) Hybrid Monitoring](https://www.agmonitoring.com/services/hybrid-central-monitoring-services) #### [![Articles_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Resources/Articles_icon.png?width=150&name=Articles_icon.png) Articles](https://www.agmonitoring.com/blog/industry-news) #### [![Webinar_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Resources/Webinar_icon.png?width=150&name=Webinar_icon.png) Webinars](https://www.agmonitoring.com/resources?resourceSearch=&topicType=show-all&contentType=1) #### [![Heros_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Resources/Heros_icon.png?width=150&name=Heros_icon.png) Hero Stories](https://www.agmonitoring.com/blog/ag-news) #### [![Marketing_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Resources/Marketing_icon.png?width=150&name=Marketing_icon.png) Marketing Toolkit](https://www.agmonitoring.com/resources/marketing-toolkit) #### [![About_Us_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Company/About_Us_icon.png?width=200&name=About_Us_icon.png) About Us](https://www.agmonitoring.com/company) #### [![Careers_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Company/Careers_icon.png?width=200&name=Careers_icon.png) Careers](https://www.agmonitoring.com/company/careers) #### [![Partners_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Company/Partners_icon.png?width=200&name=Partners_icon.png) Partners](https://www.agmonitoring.com/company/partners) #### [![Credentials_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Company/Credentials_icon.png?width=200&name=Credentials_icon.png) Credentials](https://www.agmonitoring.com/company/credentials) [![AG_Logo_BecklarCo](https://www.agmonitoring.com/hs-fs/hubfs/Images/Logos/AG%20Logos/AG_Logo_BecklarCo.png?width=657&height=178&name=AG_Logo_BecklarCo.png "AG_Logo_BecklarCo")](https://agmonitoring.com) [![Dealer](https://no-cache.hubspot.com/cta/default/4280184/841fca42-41df-4209-a163-3297156a61c3.png)](https://cta-redirect.hubspot.com/cta/redirect/4280184/841fca42-41df-4209-a163-3297156a61c3) ** ** **   #### [![Security_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Industries/Security_icon.png?width=201&name=Security_icon.png) Security](https://www.agmonitoring.com/industries/wholesale-security-monitoring) #### [![Fire_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Industries/Fire_icon.png?width=201&name=Fire_icon.png) Fire](https://www.agmonitoring.com/industries/fire-alarm-monitoring) #### [![PERS_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Industries/PERS_icon.png?width=200&name=PERS_icon.png) PERS](https://www.agmonitoring.com/industries/pers-monitoring) #### [![IoT_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Industries/IoT_icon.png?width=201&name=IoT_icon.png) IOT](https://www.agmonitoring.com/industries/iot-internet-of-things) #### [![Professional_Monitoring_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Services/Professional_Monitoring_icon.png?width=150&name=Professional_Monitoring_icon.png) Professional Monitoring](https://www.agmonitoring.com/services/professional-monitoring) #### [![Cloud_Monitoring_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Services/Cloud_Monitoring_icon.png?width=150&name=Cloud_Monitoring_icon.png) Cloud Monitoring Platform](https://www.agmonitoring.com/services/cloud-monitoring-platform) #### [![Hybrid_Monitoring_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Services/Hybrid_Monitoring_icon.png?width=150&name=Hybrid_Monitoring_icon.png) Hybrid Monitoring](https://www.agmonitoring.com/services/hybrid-central-monitoring-services) #### [![Video_Monitoring_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Video_Monitoring_icon.png?width=150&height=150&name=Video_Monitoring_icon.png) Video Monitoring](https://www.agmonitoring.com/services/features/interactive-video-monitoring) #### [![Articles_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Resources/Articles_icon.png?width=150&name=Articles_icon.png) Articles](https://www.agmonitoring.com/blog/industry-news) #### [![Webinar_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Resources/Webinar_icon.png?width=150&name=Webinar_icon.png) Webinars](https://www.agmonitoring.com/resources/webinars) #### [![Heros_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Resources/Heros_icon.png?width=150&name=Heros_icon.png) Hero Stories](https://www.agmonitoring.com/blog/ag-news) #### [![Marketing_icon](https://www.agmonitoring.com/hs-fs/hubfs/Images/Icons/Icons%20for%20Main%20Navigation%20Bar/Resources/Marketing_icon.png?width=150&name=Marketing_icon.png) Marketing Toolkit](https://www.agmonitoring.com/resources/marketing-toolkit) Search this site on Google Search Google **Menu** ** ** [![Dealer](https://no-cache.hubspot.com/cta/default/4280184/841fca42-41df-4209-a163-3297156a61c3.png)](https://cta-redirect.hubspot.com/cta/redirect/4280184/841fca42-41df-4209-a163-3297156a61c3) [![Resource Center](https://no-cache.hubspot.com/cta/default/4280184/513a68dd-c45b-41e9-a4a6-21e4417689ee.png)](https://cta-redirect.hubspot.com/cta/redirect/4280184/513a68dd-c45b-41e9-a4a6-21e4417689ee) # AG Heroes | Woman Receives a Spine-Chilling Call [![AvantGuard](https://www.agmonitoring.com/hubfs/AG%20LOGO%20White.png)](https://www.agmonitoring.com/blog/ag-news/author/avantguard) Written by [AvantGuard](https://www.agmonitoring.com/blog/ag-news/author/avantguard) Oct 20, 2015 5:42:22 PM **Las Vegas, NV–**Early one afternoon in her Las Vegas home, Luann received a curious phone call from a number she didn't recognize. The man on the other end explained that she had won $17 million in a contest! When she heard this, she immediately protested and said that she had not entered any such contest and that it must surely be a mistake or a scam.  Once Luann called the man out, he became angry and began to yell profanities and threatened to take her life. "I have your address and I know where you live!" exclaimed the man. Luann quickly hung up the phone and in her desperation for help pushed her medical button.  AvantGuard operator Michael answered Luann's call for help. When Luann explained her predicament, Michael realized that he needed to get help over to Luann immediately. Michael quickly called dispatch to send assistance to Luann.  Even though it might have been a horrible prank, Michael took the call seriously and made sure Luann was safe, staying on the phone with Luann until police arrived.  Luckily no one but the police arrived at Luann's home. We'd like to thank the Las Vegas Police Department and the provider of Luann's medical device for giving peace of mind to Luann. ## A Great Offer, Just a Click Away Lorem ipsum dolor sit amet, consectetur adipiscing elit ![](https://cdn2.hubspot.net/hub/273774/hubfs/mp/themes/Act-Theme/images/act-sample-opa1.jpg?width=900&name=act-sample-opa1.jpg) ** Take advantage of our robust library of industry and AG related news, articles, webinars and other resources available through our [resource center](https://www.agmonitoring.com/resources/resource-center) to enhance your success.  You will also discover valuable insights and content you can share with your subscribers through your website, newsletters, and emails. Receive more useful content like this by signing up for our weekly AG Newsletter below: Previous Story [← AG Heroes | Suicidal Man Threatens Family](https://www.agmonitoring.com/blog/ag-news/suicidal-man-threatens-family) [** ](https://www.agmonitoring.com/blog/ag-news) Next Story [AG Heroes | AG Operator Saves Stranded Woman →](https://www.agmonitoring.com/blog/ag-news/ag-operator-saves-stranded-woman) **AvantGuard Monitoring Centers, LLC. | P.O. Box 15022 | Ogden, UT 84415 | Office: (877) 206-9141 | Fax: (801) 781-6133** ###### [Industries](https://www.agmonitoring.com/industries) [Security](https://www.agmonitoring.com/industries/wholesale-security-monitoring) [Fire](https://www.agmonitoring.com/industries/fire-alarm-monitoring) [PERS](https://www.agmonitoring.com/industries/pers-monitoring) [IoT](https://www.agmonitoring.com/industries/iot-internet-of-things) ###### [Services](https://www.agmonitoring.com/services) [Pricing](https://www.agmonitoring.com/services/features/dealer-pricing-estimates) [Features](https://www.agmonitoring.com/services/features/) [Professional](https://www.agmonitoring.com/services/professional-monitoring) [Cloud](https://www.agmonitoring.com/services/cloud-monitoring-platform) [Hybrid](https://www.agmonitoring.com/services/hybrid-central-monitoring-services) [Technology](https://www.agmonitoring.com/company/central-station-technology) [Migration](https://www.agmonitoring.com/company/account-migration-process) [Cybersecurity](https://www.agmonitoring.com/resources/cybersecurity) [Integrations](https://www.agmonitoring.com/integrations) [Crash Detection](https://www.agmonitoring.com/industries/iot-monitoring/crash-detection) ###### [Resources](https://www.agmonitoring.com/resources) [Resource Center](https://www.agmonitoring.com/resources/resource-center) [Articles](https://www.agmonitoring.com/blog/industry-news) [Webinars](https://www.agmonitoring.com/resources/webinars) [AG Hero Stories](https://www.agmonitoring.com/blog/ag-news) [Glossary](https://www.agmonitoring.com/resources/alarm-glossary) [Help Center](https://avantguard.zendesk.com/hc/en-us) ###### [Company](https://www.agmonitoring.com/company) [About Us](https://www.agmonitoring.com/company) [Careers](https://www.agmonitoring.com/company/careers) [Partners](https://www.agmonitoring.com/company/partners) [Awards](https://www.agmonitoring.com/awards) [Credentials](https://www.agmonitoring.com/company/credentials) ###### [Legal](https://www.agmonitoring.com/legal) [Licensing](https://www.agmonitoring.com/licensing) [Privacy Policy](https://www.agmonitoring.com/legal/privacy-policy) [Your Privacy Choices](https://becklar.com/privacy-request/) [Terms & Conditions](https://www.agmonitoring.com/legal/terms-conditions) **Download The AG App ** ![applestore_white](https://www.agmonitoring.com/hubfs/applestore_white.png) ![googleplay_white](https://www.agmonitoring.com/hubfs/googleplay_white.png) ** ** [![Contact Us](https://no-cache.hubspot.com/cta/default/4280184/6b891a2e-39fc-4b00-a66e-a8da2af5ba99.png)](https://cta-redirect.hubspot.com/cta/redirect/4280184/6b891a2e-39fc-4b00-a66e-a8da2af5ba99) Copyright © 2019 AvantGuard Monitoring, LLC. All Rights Reserved. [![tma-5-diamond-logo_white](https://www.agmonitoring.com/hs-fs/hubfs/Images/Logos/Certification%20Logos/tma-5-diamond-logo_white.png?width=200&name=tma-5-diamond-logo_white.png "tma-5-diamond-logo_white")](https://www.agmonitoring.com/company/credentials) [![ul-logo_white](https://www.agmonitoring.com/hs-fs/hubfs/Images/Logos/Certification%20Logos/ul-logo_white.png?width=200&name=ul-logo_white.png "ul-logo_white")](https://www.agmonitoring.com/company/credentials) [![fm-approval-logo_white](https://www.agmonitoring.com/hs-fs/hubfs/Images/Logos/Certification%20Logos/fm-approval-logo_white.png?width=200&name=fm-approval-logo_white.png "fm-approval-logo_white")](https://www.agmonitoring.com/company/credentials) ```json { "@context" : "http://schema.org", "@type" : "Organization", "alternateName" : "AvantGuard", "contactPoint" : { "@type" : "ContactPoint", "areaServed" : "US", "availableLanguage" : "English", "contactOption" : "TollFree", "contactType" : "customer service", "telephone" : "+18772069141" }, "logo" : "https://cdn2.hubspot.net/hubfs/4280184/Website%20Assets/Logos/logo.png", "name" : "AvantGuard Monitoring Centers", "sameAs" : [ "https://www.facebook.com/AvantGuardMon/", "https://twitter.com/avantguardmon", "https://www.instagram.com/avantguardmon/", "https://www.linkedin.com/company/avantguard-monitoring-centers" ], "url" : "https://agmonitoring.com" } ``` ```json { "@context" : "http://schema.org", "@id" : "", "@type" : "ProfessionalService", "address" : { "@type" : "PostalAddress", "addressCountry" : "", "addressLocality" : "Ogden", "postalCode" : "84403", "streetAddress" : "4699 Harrison Blvd." }, "geo" : { "@type" : "GeoCoordinates", "latitude" : 41.1780108, "longitude" : -111.9500321 }, "image" : "https://cdn2.hubspot.net/hubfs/4280184/Website%20Assets/Logos/logo.png", "name" : "AvantGuard Monitoring Centers", "openingHoursSpecification" : { "@type" : "OpeningHoursSpecification", "closes" : "23:59", "dayOfWeek" : [ "Monday", "Tuesday", "Wednesday", "Thursday", "Friday", "Saturday", "Sunday" ], "opens" : "00:00" }, "priceRange" : "$$$", "sameAs" : [ "https://www.facebook.com/AvantGuardMon/", "https://twitter.com/avantguardmon", "https://www.instagram.com/avantguardmon/", "https://www.linkedin.com/company/avantguard-monitoring-centers" ], "telephone" : "8772069141", "url" : "https://www.agmonitoring.com/" } ``` ```json { "@context" : "http://schema.org", "@id" : "#website", "@type" : "WebSite", "name" : "AvantGuard Monitoring", "potentialAction" : { "@type" : "SearchAction", "query-input" : "required name=search_term_string", "target" : "https://www.agmonitoring.com/?s={search_term_string}" }, "url" : "https://www.agmonitoring.com/" } ```