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AG Heroes | Stranded

Aug 13, 2020 11:00:00 AM

Emerson, GA - On a small town highway in the middle of the night, James found himself in quite a predicament. His payment methods weren’t working for his rideshare app, and he didn't have enough cash on him to pay for the rest of his ride. After a brief dispute with his driver, he was stranded on the side of the road, completely alone.

In the darkness, James remembered that he had the Life 360 app installed on his phone, along with his gold membership. He further remembered the SOS button, designed for when users feel unsafe that can connect the user with an operator 24/7. Immediately after pressing the button, he got an AvantGuard operator on the line.

“Hello, is this James?” our operator, Becky, began. “How can I help you today?” After quickly explaining his situation, Becky  was able to quickly dispatch the police to James’ location.

Becky remained on the line until dispatch confirmed the arrival of their officers, who were able to take James to his home, where he slept safe and sound in the comfort of his own bed, instead of potentially stranded for the night.

*Customer and operator names have been changed to protect privacy.

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