When a consumer purchases a monitored device such as a home security system or PERS device, it is most likely monitored by a wholesale monitoring company, also known as a third party monitoring company. In order to provide a seamless customer experience, wholesale monitoring companies operate under the name of the companies they were hired by, thereby reducing customer confusion. Customer-facing companies, also known as dealers, hire wholesale monitoring companies to reduce costs and deliver more meaningful customer experiences.
Partnering with a wholesale monitoring center is a smart idea because it comes with a lot of perks. Once the partnership contract is signed, dealers have instant access to a state-of-the-art monitoring infrastructure that consists of: central station redundancy, technology, automation software and customer-oriented operators. The time, money and manpower required to plan and construct a new monitoring operation can exceed millions of dollars and several years. Instead of requiring customers to offset those costs and time commitments, most dealers opt to outsource their monitoring services indefinitely. In addition, dealers can evaluate a monitoring partner’s peripheral services like group chat alarm management, answering services, alarm testing procedures and others.
Although many central stations offer basic services like monitoring for security, PERS and IoT devices, not all are capable of providing more. In addition to basic monitoring, wholesale central stations should include peripheral services such as group chat alarm event management, caller ID injection, answering services, and even customizable partnership options for companies with in-house monitoring operations.
Some of the services AvantGuard Wholesale Monitoring can provide are: