AvantGuard's Industry Glossary

False Alarm

In the alarm monitoring industry, a false alarm is a report to local dispatch services that is was not caused by a real emergency event. False alarms are caused by a handful of factors and cost cities millions of dollars per year. Significant efforts to reduce false alarms should be made in order to avoid restrictive legislation that puts subscriber lives at risk and that cost companies millions in fine-related money.

False Alarm Password

After the central station operator calls the site where an alarm was triggered, if the event was a false alarm, the user can provide a word, name, or number to verify its status.