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Types of Two-Way Voice Monitoring

Alex Flitton
Aug 7, 2018 8:05:00 AM

Two-way voice monitoring is an essential technology in the PERS monitoring market. Its ability to make the communication process more efficient and effective than traditional phone calls makes it a essential, and standalone feature. There are two types of two-way voice technologies available, however, and they are not created equally.

Toggle vs. Full Duplex

The first type of two-way voice technology is known as “toggle” in the central station. The toggle system requires the central station operator to toggle the microphone on and off in order to hear the subscriber speaking. As you may imagine, the small and seemingly insignificant amount of time can cause a significant amount of disruption in the communication process, especially when flustered subscribers try to speak when the operator’s microphone is on.

Although the “toggle” system has its drawbacks, it is incredibly effective at boosting volume. When a subscriber has a PERS base station or a wall panel and they have an emergency in another room, the higher volume capabilities substitute for its delayed communication.

Full Duplex

The “Full Duplex” system is a standard in mPERS devices because of their mobile status. Since subscribers don’t need to speak across rooms in their homes with this device, they don’t require the “toggle” system. Full Duplex sets itself apart from its highly audible, yet cumbersome counterpart by its simplicity and usefulness in normal conversation. As opposed to the “toggle” system, devices with Full Duplex do not require the operator to switch in and out of communication directions, reducing lapses in communication and making the problem resolution process more efficient.

Although Full Duplex is a more effective communication tool in general, it is not capable of producing higher volume for PERS devices that are built to stay in a single position, rather than go with subscribers.

Better Communication

Two-way voice technology helps overcome communication barriers since it directly connects subscribers with operators in the central station. A problem that persisted for many years and continues to thrive in the security industry is the inability to get in contact with subscribers after an alarm goes off. The two-way voice platform reduces those problems experienced by the alarm monitoring provider by hosting the communication channel within the body of the device itself.

Increased Speed And Convenience

Since operators can get in contact with subscribers quicker than if they had to call a cell phone or landline, results arrive at a speedy and consistent pace. Subscribers also don’t have to deal with finding a cell phone after a fall or other emergency.

Proven Success

The best part about two-way voice technology is it is a proven communication method in the PERS industry. Its application in PERS devices is not new and continues to help subscribers everyday. In fact, take a recent event where a woman named Sherri couldn’t breathe because of a serious medical condition. The PERS device, equipped with two-way voice, helped get EMS to her home in time to save her life. If she did not have that technology in her device, she would certainly have died.

Read Sherri’s story HERE

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