Resource Center

Feature Spotlight: Account Management Tools

Sep 28, 2021 11:32:23 AM

Account management is one of the most important aspects of your business. Having a system that is well organized and easy to access and control is paramount for a successful business. AvantGuard provides a number of account management tools through the My.AG portal for you to stay on top of your business.

Private-Label Web Access

Being able to generate reports to keep track of your business is key. The AvantGuard Monitoring Platform provides you the ability to access all of your account information from anywhere you have internet. From here, you can add permissions to others in your company, generate reports, get call recordings as well as manage your billing. The My.AG Portal is sort of a one-stop-shop for you when it comes to easy account management.

The MLS Tool 

There are many reason's why customers cancel their service. Chief among them is selling their homes and relocating. The MLS tool helps you retain your customers who move, and provides the potential to gain new customers who move in. 

With early notice when customers are selling their homes, you are  provided the opportunity to contact them and retain their services. As an added benefit, it also provides a place for contact information on all of your accounts. The best part, this tools is completely free for AG dealers.

The AG App

Speaking of account management, we know that on the technician level, it can be stressful to manage and test accounts. The AG App is a great tool for technicians to manage accounts, put them on test, and view the history of each account all in one useful and intuitive app.

We are constantly updating and advancing the app, as we’ve recently included integration with Google Maps, so you can locate your accounts, and even quickly pull up accounts near your current location. You can also call specific accounts right from the app without having to copy and paste the phone number.

The Dealer Dashboard

The icing on the account management cake is The Dealer Dashboard found in the My.AG portal. Here, you can really dive deep into your accounts to help you maximize your RMR. The Dealer Dashboard is filled with widgets that help make your accounts more efficient and can help you with accounts that may be lowering your RMR.

For instance, you can use the Accounts in Run Away widget to learn which accounts are constantly receiving false alarm notifications or calling into the central station too often. By identifying “problem” accounts, you can work to make your overall account base more efficient. And that’s just one of the ways The Dealer Dashboard can help with your account management. There are many others.

AvantGuard Account Management

By providing you with a number of tools to help simplify the management of your account base, you can focus more on other aspects of your business, while we focus on keeping your customers’ lives and property save and secure.

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