Two-Way Voice Monitoring

In most cases, a subscriber will have a password, and a duress word recorded in their account. When an operator connects with a user on the other end of a two-way voice system, the subscriber can safely deliver the appropriate word, depending on the situation. If a burglar, for example, asks for the password from the user, they can instead offer the duress code, which will instruct the operator to react normally, but gather police assistance immediately.

There are a few different types of two-way voice technology that can be implemented, depending on the needs of your customer, and the product in place. Here, we have listed them out, and the pros and cons of each:

Full Duplex

• Pros: Functions like a standard phone call. Simple to use, with less manual functions, and can be switched to toggle mode if volume is not sufficient.
• Cons: Volume cannot get as high as other two-way styles.

Toggle

• Pros: High volume capabilities which help when the user must speak or hear from another room.
• Cons: Toggle requires the operator to switch from listening to speaking modes each time, often limiting the efficiency of a normal conversation.

P-Call

• Pros: Two-way technology that functions well in mobile devices, and does not require a landline.
• Cons: Not designed for hard-wired technologies, and volume capabilities are not as good as toggle