Two-way voice monitoring offers unique advantages to security system users, especially when it comes to a “verified response.” Police jurisdictions around the United States have started requiring additional levels of verification to ensure that they aren’t using valuable police time to act on false alarms. Two-way voice gives users the chance to speak directly with a central station operator to give a live update on the current situation without having to wait for a phone call.
In most cases, a subscriber will have a password, and a duress word recorded in their account. When an operator connects with a user on the other end of a two-way voice system, the subscriber can safely deliver the appropriate word, depending on the situation. If a burglar, for example, asks for the password from the user, they can instead offer the duress code, which will instruct the operator to react normally, but gather police assistance immediately.
There are a few different types of two-way voice technology that can be implemented, depending on the needs of your customer, and the product in place. Here, we have listed them out, and the pros and cons of each:
AvantGuard offers a variety of two-way voice options: