Our automated processes help both our customers and our operators. For our customers, it can save them from receiving calls from the monitoring center for low-priority signals, such as a low-battery alert from an alarm. Instead, the customer can automatically receive a simple text which they can respond to at a later time. For our operators, since the automated response is in place to handle the low-priority signal, it allows our operators to focus more time on higher priority signals.
Other areas where AvantGuard’s auto-processes assist are: