AvantGuard's Industry Glossary

Alarm Verification

Once an alarm is received by the central station, depending on the type of alarm, it must first be verified to ensure that an actual intrusion has taken place. One way operators can investigate is by leveraging an integrated video feed, which utilizes cameras that are installed in the same area as the alarm device so the central station operators can review the feed to determine what caused the alarm.
Audio verification utilizes microphones that record audio which operators can review. Call verification requires that an operator connect with a user to verify the alarm.