Con Caught on Camera


  Ontario, CA   All of the employees were at home for the night when the car wash was broken into.   No one was walking on the nearby street to see what was happening, and the darkness of the night made it especially difficult to see clearly.   Because the business had video surveillance integrated I-View Now software, the operator who responded to the alarm saw the perpetrator’s face before anyone else, over 1400 miles away.   “When the motion sensor went off, I saw the footage on my monitor right away and I could tell dispatch exactly what I saw,” said Liz, an AvantGuard operator.   She continues, “A lot of cities won’t send police if I can’t verify there was an actual person breaking in.”   According to “ ...

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Impactful Intervention


Green Lake, WI Mark was in a dark place one midsummer’s evening. Feeling lonely, rejected and mentally tired, he consumed an entire bottle of pain relievers.   On the cusp of ending his life, the last thing Mark expected was a complete stranger telling him he is important.   Two hours after consuming the pain pills, Mark pressed his Freeus medical alert button. Maybe he did it to let someone know where he was, or perhaps he wanted someone to help him change his mind.   Chase, an AvantGuard operator, answered the call and spoke with Mark. After sending the paramedics to Mark’s location, he simply listened to Mark.   “When I got the call, I knew I needed to be aware of what Mark was going through and be concerned for his well-being,” said Chase, remembering the incident. ...

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Smoking In School

Building on fire.

UT   Jolene, a teacher at a school in Utah, hurried to get to work earlier than usual, one dry summer morning.   Arriving before the other teachers, she expected to get a head start at grading a stack of tests. She did not expect, however, to be alone in a school when it started on fire.   As Jolene was working away at the pile of papers, she noticed plumes of smoke began billowing out of the vents, quickly filling her classroom.   For reasons unknown, one of the school’s air conditioning units overheated and caught fire. Luckily no one else was in the building to be injured by the smoke. Unfortunately, though, no one else was in the building to help Jolene figure out what to do.   Minutes after the fire started, Jolene received a call from Patrick, an AvantGuard o ...

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Suburban Pirate Plunders Car

Car break in

Mill Creek, WA   At the crack of dawn one beautiful July morning, Joan looked outside her window to see a suburban pirate plundering her car for valuables.   Thinking on her feet, she opened her front door without disarming her home’s burglar alarm, in order to sound the audible alert system and scare away the shameless thief.   Upon receiving the signal from Joan’s home, AvantGuard operator Skyler, called to assess the situation.   “Is everything OK?” asked Skyler.   “It will be as soon as the police arrive” said Joan. “My car is being robbed.”   Joan informed Skyler that she had already called the police and that they should be on their way.   To further aid law enforcement, Skyler asked for information about the perpetrator’s appearance from Joan while ...

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Green Grass, Golf Carts and Gators

golf course

Leesburg, FL   In Florida, the last thing you want to do is get yourself stranded in a pond or lake, since alligators inhabit many of the bodies of water in the area.   Unfortunately for Darlene, this is exactly the predicament that she found herself in one weekday afternoon.   “My Golf cart is halfway in the water!” she exclaimed to Shae, the Central Station operator. “It’s up to the top of the wheels!”   Darlene was driving her golf cart in a park when she accidentally veered off the trail and slid into the edge of a pond.   Because she was unable to drive the golf cart out of the pond, she immediately used her emergency medical button to get help.   Shae, the operator who answered the call, asked Darlene where she was, but had a hard time understanding her ...

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