Renton, WA – Reid sat in his cousin’s home one summer night as an alarm went off in his own home, less than a mile away. Seconds later, Reid, who was unaware of the situation, received a call from Carlos, the operator who responded to the signal. “There is an alarm going off in zone two. Do you want me to dispatch?” asked Carlos. “No,” replied Reid, “please keep the alarm going, I’m only two minutes away.” Carlos acknowledged Reid’s request and waited on the line for an update on the situation for over three minutes, knowing that each second was vital considering the potential situation. Once Reid arrived on scene, Carlos could hear a dog barking loudly atop the sound of the screaming alarm. Seconds later, shouts made their way into the chaos as Reid began yelling at an unknown subject. Re ...
Video Verification Victory
While commuting home from work, Sam received a notification on his phone from his live video feed. The video revealed two masked intruders entering his boat and RV storage property. Seconds after receiving the notification, Sam got a call from Vanessa, the central station operator who received the alarm signal. Just after Vanessa updated him on the situation, Sam advised her to “Dispatch immediately,” and even repeated himself with urgency,“Dispatch immediately.” Because Sam had verified the two intruders on his video feed, he knew exactly what needed to happen, making the process of dispatching police much faster. “I get false alarms all of the time,” said Sam regarding his storage business. “This time, I saw two guys who weren’t supposed to be there, and I tol ...
A Shocking Situation
White House, TN Sheree was leaving her house one morning when she accidentally put her car into drive instead of reverse. Because she was in her garage, the tap on the accelerator sent her car into her living room, rupturing the water heater and dismantling the breaker box from the wall. The frayed, active wires sent sparks as they touched and began edging closer to the water flowing from the water heater. In telling her story, Sheree said, “I panicked! I didn’t know what to do.” Luckily, she had purchased a Belle mPERS device a few months earlier and was able to press the button to get immediate help. “The response was wonderful. I didn’t have my glasses, so I couldn’t use my phone, and the woman I spoke to (Liz) was so quick and easy to hear. I k ...
Con Caught on Camera
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Ontario, CA All of the employees were at home for the night when the car wash was broken into. No one was walking on the nearby street to see what was happening, and the darkness of the night made it especially difficult to see clearly. Because the business had video surveillance integrated I-View Now software, the operator who responded to the alarm saw the perpetrator’s face before anyone else, over 1400 miles away. “When the motion sensor went off, I saw the footage on my monitor right away and I could tell dispatch exactly what I saw,” said Liz, an AvantGuard operator. She continues, “A lot of cities won’t send police if I can’t verify there was an actual person breaking in.” According to “ ...
Green Lake, WI Mark was in a dark place one midsummer’s evening. Feeling lonely, rejected and mentally tired, he consumed an entire bottle of pain relievers. On the cusp of ending his life, the last thing Mark expected was a complete stranger telling him he is important. Two hours after consuming the pain pills, Mark pressed his Freeus medical alert button. Maybe he did it to let someone know where he was, or perhaps he wanted someone to help him change his mind. Chase, an AvantGuard operator, answered the call and spoke with Mark. After sending the paramedics to Mark’s location, he simply listened to Mark. “When I got the call, I knew I needed to be aware of what Mark was going through and be concerned for his well-being,” said Chase, remembering the incident. ...