This White Paper explores the effect that advanced alarm automation technologies have had on four different companies. In the paper, we examine alarm signal data for each company before they adopted advanced automation technologies and compare them with data after they implement the new alarm management systems.
The classic Harvard Business Review article, "Zero Defections: Quality Comes to Services" clearly defines the role of good customer service in a profitable business. In this white paper, we examine the role of customer service and ways to retain customers longer.
