There are over 2,700 monitoring centers in the United States. Of that 2,700, less than 200 of them can say that they have earned The Monitoring Association Five Diamond designation. And to no surprise, AvantGuard has not only earned that designation, but continued to maintain and renew it.
Earning the Five Diamond designation, let alone keeping it year after year is no easy feat. First there are “five commitments to excellence” that an alarm monitoring center must adhere to in order to receive the accolade. These five commitments include:
Even though that may seem like an extensive amount of requirements to meet, that’s not all. Operators must also meet a certain standard of excellence, and for good reason — operators are the ones who deal with customers on a day-to-day basis. Without the service of the operators, monitoring centers would cease to exist.
The requirements that operators must adhere to are:
AvantGuard takes great pride in hiring and training operators. In fact, their in-depth training and vetting of operators for specific personality and characteristic traits is what makes AvantGuard Monitoring Center operators different.
If you want to partner with a Five Diamond alarm monitoring center that not only provides full service monitoring, but hybrid options as well, reach out to AvantGuard today.