Caller ID Injection
Caller ID injection provides the ability to inject any phone number as the caller ID that will appear on the receiving party's phone.
How does Caller ID Injection work?
Dealer "X" in South Florida receives a local phone number that he owns and controls (it can be a regular POTS, SIP, or a market expansion number). He then forwards that number to a number ringing into AvantGuard's monitoring facility. Whenever, AvantGuard calls any of Dealer X's subscribers, AvantGuard will inject Dealer X's local phone number to show up on the subscriber's caller ID. Not only will the number show up, but the dealer's name will as well! If the customer calls back using the number appearing on his/her caller ID, the call will ring to AvantGuard. An AvantGuard operator can then answer the call saying, "Thank you for calling Dealer X Central Station. How may I help you?"
Why use Caller ID Injection?
1. The customer is more likely to answer the phone if the name that appears on the caller ID is someone they know. 2. This will help dealers build their branding and image.
How is Caller ID Injection set up?
The dealer must make an account with the phone company in their name, as the name on the account with the phone company is the name that will show up on the caller ID. We cannot inject the name of the dealer and can only inject a number, but when we inject a number that is owned by the dealer, the phone company can attach the name. After the dealer creates this account, AvantGuard gives them a "point-to" number. The dealer will then forward the caller ID injection number to this point-to number which will ring into AvantGuard.
What's the cost of this service?
Contact your dealer care representative for more information.
Can a Toll-Free number be used?
Yes. The question is whether or not a name will follow the toll free number or just show up as "Toll Free" to the receiving party. Some carriers are more successful than others in implementing this. Ask your carrier for specifics.