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Making Service Your Business Differentiator

The classic Harvard Business Review article, "Zero Defections: Quality Comes to Services" clearly defines the role of good customer service in a profitable business. In this white paper, we examine the role of customer service and ways to retain customers longer.

white paper, customer service, customer retention

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AvantGuard Monitoring Centers, LLC. | P.O. Box 15022 | Ogden, UT 84415 | Office: (877) 206-9141 | Fax: (801) 781-6133

Making Service Your Business Differentiator

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