If you feel that AG Chat isn't delivering the best service possible to your customers, you can work with the AvantGuard team to adjust the default settings.
AG Chat is designed to deliver the most efficient event management service to date. It’s default configuration settings are the combination of best practices we have established through its implementation.
If you still feel that your customers would do better with some changes to the AG Chat system, simply contact your Dealer Care Representative. Dealer Care can be reached by email at dealercare@agmonitoring.com or by phone at (866) 880-9591.