We enlist the help of a quality assurance team and continuous training to make sure that our operators are providing a fast, friendly and accurate response to every alarm signal. Delivering high quality customer service is our highest priority. Each of our central station representatives are CSAA (Central Station Alarm Association) Level 1 certified operators, and must complete AvantGuard's own rigorous proprietary training program before beginning work at one of our monitoring centers. All of our employees also receive continuous training to ensure proficiency and stay current with ongoing advances in the monitoring industry. This is just one of the ways in which we strive for perfection in our services every day. We believe that our highly trained team has contributed greatly to our success, and take pride in the service we provide to our dealers and their subscribers.
We also employ the help of a dedicated quality assurance department to continually monitor alarm traffic and make sure that a fast and accurate response is given to every alarm trigger. Our constant efforts to improve the service our representatives provide helps us be certain that all of your clients are well taken care of whenever they are in need of our assistance.
We understand that your subscribers need to be protected with friendly and comfortable monitoring services, and strive to accommodate every individual that relies on our services. One of our efforts to provide quality service to every client includes staffing our centers with central station representatives who speak multiple languages fluently. This step helps our dealers increase their client base as they can rest assured that we are capable of meeting the unique monitoring needs of many individuals.
Please contact our Operations Department concerning the following services:
- Account Testing
- False Alarms
- Account Information