The Utah Alarm Association has released a new video titled “7 Ways to Reduce False Alarms”. This new video is intended to assist Alarm Industry Dealers, Law Enforcement Agencies, and Alarm System Users in understanding the issues that false alarms cause, and seven simple ways that false alarm dispatches can be drastically reduced.

“False alarm response is one of the biggest challenges currently facing law enforcement agencies, the alarm industry, and end users. We see across the country where false alarm fines are increasing to unprecedented rates, and some municipalities are working to create no police response ordinances. We believe that so many of these issues can be resolved by simply training end users in more detail on the functionality of their alarm system, and simple ways to reduce false alarms. Those efforts coupled with open dialogue between law enforcement, the alarm industry, and alarm system users can dramatically reduce false dispatches.” says AvantGuard’s Dealer Services Manager, and Utah Alarm Association board member Brek Grover.

“We created this free video to help alarm companies teach new business or residential alarm system users some of the easiest ways to avoid false alarms, while maintaining a secure alarm system.” said Grover

This free video can be accessed on the Utah Alarm Association’s youtube page at:

For more information on false alarm reduction tips, or the Utah Alarm Association visit their website at:

http://www.utahalarm.org/

You can also follow the Utah Alarm Association of Facebook by “liking” their page at:

http://www.facebook.com/pages/Utah-Alarm-Association/207703862594870

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AvantGuard Monitoring Centers is pleased to announce that Emma Hamblin has been named it’s Utah Central Station Employee of the Quarter for the second quarter of 2011.

Emma works as a Central Station Shift Lead in AvantGuard’s Utah Central Station facility. During the second quarter of 2011, Emma moved from a position on the Swing Shift to a Shift Lead position on the Day Shift. She jumped right in to her new position and has demonstrated consistent, customer service centered leadership.

AvantGuard’s VP of Operations, Suzie Nye says “Emma is an outstanding customer service provider to her employees, dealers, and customers. She works very hard to go the extra mile to ensure that every action she takes is done correctly, and with a great attitude”.

Please join all of us here at AvantGuard Monitoring Centers in congratulating Emma on this achievement!

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AvantGuard Monitoring Centers Vice President of Strategic Development Justin Bailey has been selected by his peers as the second quarter 2011 administrative Employee of the Quarter.

According to AvantGuard VP of Sales & Marketing Troy Iverson, “Justin is being recognized for the innovative thought and streamlined processes he has brought to the table over the last quarter that has enabled AvantGuard to be more efficient, and provide better service to our dealers and their customers.”

Over the second quarter of 2011, Justin’s talents have been crucial to converting several large security & fire dealers account data to AvantGuard. He has developed processes that have saved AvantGuard countless man hours of labor while always keeping the dealers needs his highest priority.

Please join all of us here at AvantGuard in thanking Justin for the incredible job he does for AvantGuard & it’s Dealers!

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AvantGuard Monitoring Centers invites you to join Troy Iverson and Brek Grover at the AvantGuard booth at the Utah Alarm Association’s 6th Annual Seminar & Luncheon to Honor Fire Departments.

The seminar titled “Death of the Dialer and the Future of Fire Alarm Communicators” will address emerging celular and IP technologies, and will be worth 2 CEU credits.

The seminar and luncheon will be held on Wednesday, October 5th from 9:00am thru 1:00pm at Lone Peak Park at 10140 South 700 East in Sandy Utah. The seminar will begin at 9:00am with lunch provided at 11:30.

In addition to the luncheon & seminar, there will be a vendor exhibition with over 10 vendors to include: AvantGuard Monitoring Centers, EST, Edwards, Honeywell, Potter, Copper Wheelock, DSC, Fire Lite, Telular, Unicad, Professional Sales Reps, and more!

There will also be $500.00 in Gift Certificates awarded to attendees!

Come and see us at the AvantGuard Monitoring Centers booth!

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GRAHAM, Wash. — A smoldering cigarette butt ignited a two-alarm blaze at an assisted living facility late Wednesday afternoon, according to fire officials.

Graham fire officials said the blaze broke out inside a room in the north wing of the facility at around 5:45 p.m. Fire crews were dispatched to the facility by AvantGuard Monitoring Centers Central Station Operator Marissa Guerrero who received the fire alarm signal.

“There was heavy smoke coming out of the roof,” said Graham Fire and Rescue Battalion Chief Jay Espionsa, “so we were very concerned.”

When firefighters arrived at the facility at 21520 82nd Ave. E., they found a lone staff member battling the flames with a fire extinguisher. The person was coughing excessively but was not seriously injured, Franz said.

The flames were contained to the single room and quickly doused.

The adult residential care facility houses 46 people with mental or physical disabilities all of whom require 24-hour care.

Facility administrator Toni Anderson said trouble began with one resident collecting cigarette butts

“He had scrounged a cigarette butt that obviously wasn’t out, and put it in his pocket. And then (he) put his coat in that closet,” said Anderson.

Fire investigators said that butt smoldered for a time until the entire closet burst into flames.

A staff member rushed into the room to put it out, but the smoke was so thick that she couldn’t find her way back out. Firefighters rushed in to rescue her.

“They could see somebody inside through the smoke. And they went in there, got her out,” Espinosa said.

A sprinkler system slowed the fire, then firefighters did the rest.

Staff at the facility said they’d trained for these types of emergencies, but it was still quite an ordeal for their patients.

“Very scary, especially for people with dementia,” said Anderson, “all the lights coming, and the noises with the alarms going off.”

Eleven patients were displaced from their rooms, but were given other accommodations on site.

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AvantGuard Monitoring Centers is seeking a qualified individual to fill a Technical Dealer Care Representative position in it’s Ogden Utah Facility. We are looking for an individual who has experience as an Alarm System Technician installing and maintaining various security, fire, and medical emergency panels to work in AvantGuard’s Dealer Services Department.

Job duties will include, but not be limited to: 

-Answering inbound phone calls from AvantGuard’s Dealers & their Technicians in an office environment. 

-Placing accounts on & off test, and reviewing test results with technicians. 

-Troubleshooting panel programming, and receiver  issues with alarm technicians in the field. 

-Assisting AvantGuard’s Dealers with routine, day to day needs & questions. 

-Assisting with special projects

-Working closely with AvantGuard’s Information Technology Department to resolve technical issues as they arise.

This position requires: 

-Excellent Customer Service & Telephone skills 

-Excellent Communication Skills

-Technical knowledge of various alarm system panel types, and receivers to assist technicians in the field.

AvantGuard Monitoring Centers offers competitive pay and benefits in a professional office environment. 

To submit an resume, schedule and interview, or if you have questions contact: 

Brek Grover

Dealer Services Manager

801.781.6109 Direct

bgrover@agmonitoring.com

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AvantGuard Monitoring Centers would like to thank and congratulate the following Utah Central Station Employees who celebrate anniversaries of service with the company in June 2011.

Erin Adams (pictured left), Central Station Supervisor: 5 years

Megan Berrett, Central Station Operator: 1 year

Bowdie Campbell, Central Station Operator: 4 years

Tyler Checketts (pictured right), Central Station Shift Lead: 2 years

Craig Johnson, Central Station Operator: 1 year

Nick Salmond, Central Station Supervisor: 3 years

Alexa Sanchez (pictured middle): 2 years

Thank you all so much for your dedicated service to AvantGuard, our Dealers, and their subscribers!

-AG

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DSC has announced that they will conduct a free web based training on it’s GSM GS2060, GS, GS3060, & GS3055iCF products.

The webinar will be held on Friday, 29 July 2011 from 9:00am – 12:00pm CST.

If you are interested in participating in this training, please RSVP to rrumley@tycoint.com no later than July 25th 2011. You must include your company name, your name and a physical shipping address.

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DSC will be conducting an expo and have seven factory representatives on site to demonstrate their residential and commercial instrusion systems along with all wireless peripherals, GSM and IP communicators.

The training and expo will be held Thursday, August 11th at Arlenco Distribution at 4318 South 500 West in Murray Utah. The schedule of events is as follows:

8:00am – 11:30am: Maxsys Training

11:30am – 1:00pm: Product Demonstrations with provided lunch

1:00pm – 5:00pm: Roadmap Presentation and Product Displays

For questions please contact Jay Rehder with DSC at 303.289.1318, or via e-mail at jrehder@dsc.com. Also please RSVP with Kipp Wawrzyniak with Arlenco at 801.207.1959, or via e-mail him at kippw@arlenco.com. Please RSVP no later than Tuesday, August 5th 2011.

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Four AvantGuard team members from the Tacoma Washington Central Station facility celebrate anniversaries of service with the company in July 2011. They are as follows: 

Brittany Clark, Central Station Supervisor celebrates 1 year 

Jacklynn Gennai, Central Station Operator celebrates 3 years 

Olivia Grill, Central Station Operator celebrates 4 years 

Regina Harrison, Central Station Operator celebrates 1 year 

AvantGuard would like to thank and recognize these outstanding employees for their dedication and hard work for AvantGuard’s Dealers. Great Job!

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