AvantGuard Monitoring Centers is pleased to announce that Jessica Johnson has been named the Washington Central Station Employee of the Quarter for the third quarter of 2011.

Jessica serves AvantGuard as a Central Station Trainer & Shift Lead where she is charged with training new Central Station Operators, and running the Central Station Operations of her shift. She has been with AvantGuard since 2008.

According to Amber Bachus-Martin, Washington Central Station Manager “Jessica is an essential asset to our team who trains and coaches new operators in Tacoma to be excellent additions to the team. Jessica is very dedicated, and shows a great deal of leadership. She always goes above and beyond what is required of her. We are truly lucky to have you to as a part of our team!”

Please join all of us here at AvantGuard in congratulating Jessica on this great accomplishment! Great job!

-Ag

No tags

AvantGuard Utah Central Station Operator Jessica Ropolleto is drawing heavy praise from both Owyhee County Idaho Fire officials and School District officials for her expert response to a fire alarm from a burning school in Grandview Idaho.

Jessica, who has been with AvantGuard for a mere two weeks, and is currently enrolled in AvantGuard’s Supervised Training Program received the fire alarm from the Grandview Idaho school at 12:02pm. Jessica, under the watchful eye of her trainer Teresa Bernabe, coordinated a response from the Fire Department, as well as school officials.

Because of Jessica’s quick and accurate response to the fire alarm signal, school officials were able to evacuate all of the students quickly, and the fire department was able to contain the fire to the kitchen area of the school. There were no injuries, and damage to the school was minimal.

According to Teresa Bernabe, AvantGuard’s Director of Training “Jessica is doing an incredible job in her training as a Central Station Operator. She takes her training very seriously. She is very focused on learning her important position and obviously cares a lot about our customers.”

All of us here at AvantGuard would like to recognize both Jessica, and Teresa for the role they played in preventing this fire, and the great jobs they do everyday for AvantGuard’s Dealers, and their customers. Great job ladies!

-Ag

No tags

AvantGuard Monitoring Centers Central Station Operator Craig Johnson recently helped the Seminole Oklahoma Fire Department in a life saving effort at a residential house fire.

Johnson, who works in AvantGuard’s Ogden Utah central station received an alarm signal from the burning residence at about 9:00pm on Thursday October 20th. Upon receiving the alarm signal, Johnson acted quickly to coordinate a response from the fire department. Because of Craig’s fast and accurate response, the fire department was able to arrive on the scene in time to extinguish the fire before it caused major structural damage, and save the life of the resident.

According to AvantGuard’s Quality Assurance Administrator Jeremy Salmond “It’s no surprise that Craig did such a great job handling this alarm signal. Craig is a very professional operator who really cares about the people he serves. He is consistently quick and accurate in his work.”

AvantGuard is extremely proud to offer our Dealers and their subscribers the services of highly trained, professional operators like Craig to respond when you need us most!

Great job Craig!

-Ag

No tags

AvantGuard Monitoring Centers Shift Lead Cory Strong is being praised by Caldwell Idaho Fire officials, as well as School District officials for the role he played in coordinating a Fire Department response to a burning middle school.

In the early hours of Tuesday October 18th, Cory, who works as a Central Station Shift Lead in AvantGuard’s Tacoma Washington Central Station received a fire alarm signal from the Caldwell Idaho Middle School. Because of Cory’s quick response and attention to detail he was able to dispatch the Fire Department to the scene where they found the school to be burning. Cory also coordinated a response from school officials who arrived on scene to assist the fire fighters and minimize damage to the facility.

Brittney Jones, AvantGuard Central Station Supervisor says of Cory; “He is a great leader and constantly leads by example. This is yet another accomplishment he can put under his monitoring belt.”

AvantGuard is proud to employ highly trained, and skilled professional operators like Cory who provide our dealers and their customers with peace of mind in the knowledge that when you need us most, we will act quickly and professionally to get help on the way!

Great work Cory!

-Ag

No tags

AvantGuard Central Station Operator Carina French helped Westminster Colorado Police officers in preventing a burglary in progress at a residence.

On Tuesday, September 27th Carina received a burglar alarm signal from the Westminster home. Carina coordinated a quick and accurate response with the Police Department which resulted in officers arriving on the scene before the would be burglars were able to gain entrance. The burglars fled the scene without causing damage to the property, and without any loss to the resident.

The resident has contacted AvantGuard Monitoring Centers and credits their alarm system, and Corina’s expert response for protecting their home.

-Ag

No tags

Regina Harrison has been selected to serve in the position of Shift Lead in AvantGuard’s Tacoma Washington Central Station on the Day Shift.

According to Amber Bachus-Martin, AvantGuard’s Washington Central Station Manager, “Regina was selected for this important position because she has proven herself to be dedicated, hardworking, and loyal.” Bachus-Martin continued “I know that she will do great in this position.”

Brittney Jones, AvantGuard’s Washington Central Station Supervisor also added that “Regina has been a wonderfully positive addition to our team. She is a hard worker that strives to mentor our newer employees. She is always on task and ready to go above and beyond for her co-workers, and AvantGuard’s Dealers. I couldn’t be happier with her performance.”

Please join all of us here at AvantGuard in congratulating Regina on her new position. We know she will do an amazing job for AvantGuard and our dealers.

-Ag

No tags

AvantGuard Monitoring Centers is proud to announce that Jackie Gennai has been promoted to the position of Central Station Shift Lead in AvantGuard’s Tacoma Washington Central Station.

Jackie began her career with AvantGuard in 2008 when she was hired a Central Station Operator. Since that time, Jackie has established herself as a top notch employee. According to AvantGuard’s Vice President of Operations, Suzie Nye “Jackie has a very cool and calm demeanor, even in times of stress. This quality has made her a favorite of new operators as she a great trainer and mentor. Jackie has also done fantastic in learning her job. She is extremely knowledgeable and dependable.”

Congratulations to Jackie on her promotion. We know she will do a great job for AvantGuard, our Dealers, and their customers!

-AG

No tags

AvantGuard Monitoring Centers is proud to announce that Regina Harrison has been named the Washington Central Station Employee of the Quarter for the second quarter of 2011.

According to Brittney Jones, AvantGuard’s Washington Central Station Supervisor, “Regina is a crucial and imperative Central Station Operator. She is a huge help on the shift, always lending a hand to others while handling more then her fair share of work.”

All of us at AvantGuard would like to thank Regina for being such a great leader and operator. AvantGuard and our Dealers are very lucky to have you as a part of our team!

No tags

The Utah Alarm Association has released a new video titled “7 Ways to Reduce False Alarms”. This new video is intended to assist Alarm Industry Dealers, Law Enforcement Agencies, and Alarm System Users in understanding the issues that false alarms cause, and seven simple ways that false alarm dispatches can be drastically reduced.

“False alarm response is one of the biggest challenges currently facing law enforcement agencies, the alarm industry, and end users. We see across the country where false alarm fines are increasing to unprecedented rates, and some municipalities are working to create no police response ordinances. We believe that so many of these issues can be resolved by simply training end users in more detail on the functionality of their alarm system, and simple ways to reduce false alarms. Those efforts coupled with open dialogue between law enforcement, the alarm industry, and alarm system users can dramatically reduce false dispatches.” says AvantGuard’s Dealer Services Manager, and Utah Alarm Association board member Brek Grover.

“We created this free video to help alarm companies teach new business or residential alarm system users some of the easiest ways to avoid false alarms, while maintaining a secure alarm system.” said Grover

This free video can be accessed on the Utah Alarm Association’s youtube page at:

For more information on false alarm reduction tips, or the Utah Alarm Association visit their website at:

http://www.utahalarm.org/

You can also follow the Utah Alarm Association of Facebook by “liking” their page at:

http://www.facebook.com/pages/Utah-Alarm-Association/207703862594870

No tags

AvantGuard Monitoring Centers is pleased to announce that Emma Hamblin has been named it’s Utah Central Station Employee of the Quarter for the second quarter of 2011.

Emma works as a Central Station Shift Lead in AvantGuard’s Utah Central Station facility. During the second quarter of 2011, Emma moved from a position on the Swing Shift to a Shift Lead position on the Day Shift. She jumped right in to her new position and has demonstrated consistent, customer service centered leadership.

AvantGuard’s VP of Operations, Suzie Nye says “Emma is an outstanding customer service provider to her employees, dealers, and customers. She works very hard to go the extra mile to ensure that every action she takes is done correctly, and with a great attitude”.

Please join all of us here at AvantGuard Monitoring Centers in congratulating Emma on this achievement!

No tags