On November 23rd 2011, the medical alarm user suffered a violent fall in their home which caused a severe laceration. Fortunately, the subscriber was wearing their medical alarm pendant and was able to push the button to send an emergency signal to AvantGuard Monitoring Centers. That signal was received by Bowdie Campbell. Bowdie quickly established communication in to the user’s home through the medical alarm system. The user noted that they were able to hear Bowdie’s voice, but was so severely injured that they were not able to respond. Following his training and protocol, Bowdie, after not hearing the user in their residence coordinated a fast response with local emergency medical responders.

When the emergency responders arrived at the scene, they found that the user was unconscious, and had lost three quarts of blood. They quickly stabilized the user and rushed them to the hospital where they remained hospitalized over a month.

As soon as the user was released from the hospital they wanted to contact AvantGuard to thank the operator who played such a vital role in saving their life.

AvantGuard is proud to employ such highly trained professionals such as Bowdie! Great job!

-Ag

Brian, who works as a Central Station Operator in AvantGuard’s Ogden Utah Central Station facility received a medical alarm signal from the subscriber’s Pennsylvania residence at about 1:30pm on December 13th 2011. Brian quickly established contact with the subscriber through the 2-way voice feature of the medical alarm panel installed in the home. Brian quickly ascertained that the subscriber had suffered a violent fall in their home, and had fractured their collar bone. Brian then immediately dispatched Emergency Medical Technicians to the scene where the subscriber was treated, and transported to the hospital for the necessary medical attention.

The subscriber recently contacted AvantGuard to personally thank Brian for the great job he did in responding to their alarm signal. The subscriber credits both the Medical alarm system installed in their home, and the expert monitoring response by Brian in possibly saving their life. They said that without the medical pendant, and Brian’s response, they would have been laying on the floor for an indefinite period of time as the broken collar bone made it impossible for the subscriber to get back up.

-Ag

Kylee, who was on duty Christmas eve received a family room motion sensor burglar alarm from the Florida residence at 10:31pm. Kylee acted quickly and executed protocol on the signal flawlessly. Because of Kylee’s quick work, she was able to coordinate a police response which arrived on site in time to apprehend the would be Grinch while burglarizing the residence.

AvantGuard was notified by the home owner that because of Kylee’s expert response in conjuction with the police departments quick arrival, property damage and loss to their home was minimal.

-Ag

Some interesting statistics for the year.

Our AvantGuard operators responded to 1,700,000 alarms during 2011.

We helped over 38,000 people who had fallen or needed some other type of medical assistance.

Our heartfelt thanks goes out to our employees, dealers, and vendors. We look forward to great things in 2012.

Brandon, who works as a Supervisor in AvantGuard’s Ogden Utah central station received a medical alarm signal from a customer in Pennsylvania early Sunday morning on November 13th 2011. Brandon was quickly able to establish communication with the medical alarm subscriber through the two-way voice feature of the alarm system, and ascertain that the customer was experiencing tremendous back pain and nausea. Brandon assured the customer that he would get help, and then proceeded to flawlessly coordinate a response from Emergency Medical Technicians.

Because of Brandon’s quick and accurate dispatch, EMT’s arrived on site quickly and were able to transport the customer to a near by hospital where it was discovered that the customer had a major blockage in their heart, and was in fact having a heart attack.

AvantGuard has been contacted by the family of the medical alarm system’s user, and wish to share their appreciation for Brandon’s life saving work.

Great job Brandon!

-Ag

Brenda, who is a Central Station Shift Operator in AvantGuard’s Ogden Utah monitoring facility received an alarm signal from the Virginia residence at 12:08am on the morning of November 5th. Brenda acted flawlessly as she dispatched the appropriate fire and rescue crews to the residence.

Because of the responders fast arrival at the scene, crews were able to pull the two occupants from the burning house and save their lives!

Great work Brenda!

AvantGuard is pleased to offer our Dealers, and their subscribers monitoring services from our two fully redundant, UL 2050 listed Central Stations from highly trained, professional Central Station Operators like Brenda.

At about 9:00pm on Tuesday, November 8th Kelly received the first drop of what would be multiple exterior motion detector trips in different areas of the Portland Oregon business. Kelly’s years of central station experience kicked in to action as multiple motion detector drops usually end up being a burglary attempt. Kelly quickly coordinated a police department response, and notified the business owners of the situation.

Because of Kelly’s quick response, police units were able to respond to the scene before the would be burglars were able to gain entry to the building. Once police were on the scene they discovered that the burglars had cut a large hole in business’ rear fence, and also attempted to cut a hole in an aluminum siding wall to gain entrance to the business. Police believe that the alarm system’s loud siren, and the sirens of arriving police cars scared the burglars from the scene before they could be apprehended.

The business owner commented to AvantGuard’s Nick Salmond, Central Station Supervisor that “I wasn’t sure an alarm system would work at first, but this experience has proven that an alarm system and a capable central station operator can be very effective in preventing crime.”

Great work Kelly!

According to Josh Garner, President of AvantGuard Monitoring Centers “The last few months we have paid a lot of attention to the nitty gritty details of providing great service to our dealers. Suzie has spearheaded most of this effort. We have seen tremendous achievements in the overall operation, efficiencies, and quality of service. Primarily she has been overseeing our new hiring initiative, our new scheduling initiative, nuisance signal reduction, and response time management. I’m amazed that she can juggle so many things, and do an outstanding job at all of them.”

Suzie began her career with AvanGuard in 1989 and brings 22 years of invaluable central station operations experience to our company. She oversees AvantGuard’s Utah and Washington Central Station Facilities with over 80 people in two states under her charge. She also oversees AvantGuard’s Data Entry functions. She plays a vital role in AvantGuard’s delivery of fast and accurate alarm response with unrivaled customer service to our Dealers, and their subscribers.

Please join all of us here at AvantGuard in congratulating Suzie on earning the Administrator of the Quarter! Great job Suzie!

-Ag

Craig began his career with AvantGuard in July of 2010, and in addition to being an award winning Central Station Operator, is a full time psychology student at Weber State University.

According to Suzie Nye, AvantGuard’s Vice President of Operations, “Craig is always a professional. He does everything possible to make sure customers and dealers are taken care of on every call.”

Please join all of us here at AvantGuard in congratulating Craig on this accomplishment! Well done Craig!

-Ag

Jessica serves AvantGuard as a Central Station Trainer & Shift Lead where she is charged with training new Central Station Operators, and running the Central Station Operations of her shift. She has been with AvantGuard since 2008.

According to Amber Bachus-Martin, Washington Central Station Manager “Jessica is an essential asset to our team who trains and coaches new operators in Tacoma to be excellent additions to the team. Jessica is very dedicated, and shows a great deal of leadership. She always goes above and beyond what is required of her. We are truly lucky to have you to as a part of our team!”

Please join all of us here at AvantGuard in congratulating Jessica on this great accomplishment! Great job!

-Ag