AvantGuard Central Station Operator Brian Sherer is drawing praise from a grateful medical alarm subscriber in Pennsylvania.

Brian, who works as a Central Station Operator in AvantGuard’s Ogden Utah Central Station facility received a medical alarm signal from the subscriber’s Pennsylvania residence at about 1:30pm on December 13th 2011. Brian quickly established contact with the subscriber through the 2-way voice feature of the medical alarm panel installed in the home. Brian quickly ascertained that the subscriber had suffered a violent fall in their home, and had fractured their collar bone. Brian then immediately dispatched Emergency Medical Technicians to the scene where the subscriber was treated, and transported to the hospital for the necessary medical attention.

The subscriber recently contacted AvantGuard to personally thank Brian for the great job he did in responding to their alarm signal. The subscriber credits both the Medical alarm system installed in their home, and the expert monitoring response by Brian in possibly saving their life. They said that without the medical pendant, and Brian’s response, they would have been laying on the floor for an indefinite period of time as the broken collar bone made it impossible for the subscriber to get back up.

-Ag

No tags