AvantGuard Monitoring Centers was recently contacted by a medical alarm user in New Hampshire who wanted to thank Central Station Operator Bowdie Campbell for saving their life.

On November 23rd 2011, the medical alarm user suffered a violent fall in their home which caused a severe laceration. Fortunately, the subscriber was wearing their medical alarm pendant and was able to push the button to send an emergency signal to AvantGuard Monitoring Centers. That signal was received by Bowdie Campbell. Bowdie quickly established communication in to the user’s home through the medical alarm system. The user noted that they were able to hear Bowdie’s voice, but was so severely injured that they were not able to respond. Following his training and protocol, Bowdie, after not hearing the user in their residence coordinated a fast response with local emergency medical responders.

When the emergency responders arrived at the scene, they found that the user was unconscious, and had lost three quarts of blood. They quickly stabilized the user and rushed them to the hospital where they remained hospitalized over a month.

As soon as the user was released from the hospital they wanted to contact AvantGuard to thank the operator who played such a vital role in saving their life.

AvantGuard is proud to employ such highly trained professionals such as Bowdie! Great job!

-Ag

No tags

IP Alarm Monitoring Services Q&A

Q: What IP alarm panels and alarm systems are compatible with your monitoring services?
A: We currently monitor the following IP alarm panels: DMP, DSC, Honeywell AlarmNet, Bosh/Radionics.

Q: How long has AvantGuard been providing IP alarm monitoring in addition to traditional alarm monitoring?
A: AvantGuard has been providing IP alarm monitoring for 6 years and traditional monitoring for over 50 years.

Q: Are both of your central stations capable of handling ip alarms?
A: Yes, both central stations provide ip alarm monitoring services.

Q: Is there a primary reason why some businesses choose ip alarm monitoring over traditional phone line monitoring?
A: IP alarm monitoring saves money on traditional (POTS) telephone costs.

Q: In addition to IP-based monitoring do you also offer alarm monitoring services over cellular/wireless internet?
A: Yes, we monitor the following Cellular / GSM services: Honeywell AlarmNet, GE Alarm.com, DSC Connect 24, Telguard, and Uplink. We also can receive alarms via our XML receiver which is integrated through our Stages API. AvantGuard also provides SIM cards for MPERS devices.

To learn more about IP alarm monitoring and our other central station services visit our website.

ip alarm central station, ip alarm monitoring

AvantGuard Central Station Operator Brian Sherer is drawing praise from a grateful medical alarm subscriber in Pennsylvania.

Brian, who works as a Central Station Operator in AvantGuard’s Ogden Utah Central Station facility received a medical alarm signal from the subscriber’s Pennsylvania residence at about 1:30pm on December 13th 2011. Brian quickly established contact with the subscriber through the 2-way voice feature of the medical alarm panel installed in the home. Brian quickly ascertained that the subscriber had suffered a violent fall in their home, and had fractured their collar bone. Brian then immediately dispatched Emergency Medical Technicians to the scene where the subscriber was treated, and transported to the hospital for the necessary medical attention.

The subscriber recently contacted AvantGuard to personally thank Brian for the great job he did in responding to their alarm signal. The subscriber credits both the Medical alarm system installed in their home, and the expert monitoring response by Brian in possibly saving their life. They said that without the medical pendant, and Brian’s response, they would have been laying on the floor for an indefinite period of time as the broken collar bone made it impossible for the subscriber to get back up.

-Ag

No tags

AvantGuard Utah Central Station Operator Kylee Atwood recently helped save Christmas for a Florida family.

Kylee, who was on duty Christmas eve received a family room motion sensor burglar alarm from the Florida residence at 10:31pm. Kylee acted quickly and executed protocol on the signal flawlessly. Because of Kylee’s quick work, she was able to coordinate a police response which arrived on site in time to apprehend the would be Grinch while burglarizing the residence.

AvantGuard was notified by the home owner that because of Kylee’s expert response in conjuction with the police departments quick arrival, property damage and loss to their home was minimal.

-Ag

No tags