Archive for December 2011
As we look forward to the new year, we also reflect back on the old year. 2011 was a great year at AvantGuard. Most notably we switched to our Stages automation platform early on in the year. This has allowed us to provide better service to our dealers and their customers. We experienced strong growth as our dealers grew, and as more dealers signed on.
Some interesting statistics for the year.
Our AvantGuard operators responded to 1,700,000 alarms during 2011.
We helped over 38,000 people who had fallen or needed some other type of medical assistance.
Our heartfelt thanks goes out to our employees, dealers, and vendors. We look forward to great things in 2012.
AvantGuard’s Brandon Holden is being credited for the role that he played in saving a medical alarm customers life recently.
Brandon, who works as a Supervisor in AvantGuard’s Ogden Utah central station received a medical alarm signal from a customer in Pennsylvania early Sunday morning on November 13th 2011. Brandon was quickly able to establish communication with the medical alarm subscriber through the two-way voice feature of the alarm system, and ascertain that the customer was experiencing tremendous back pain and nausea. Brandon assured the customer that he would get help, and then proceeded to flawlessly coordinate a response from Emergency Medical Technicians.
Because of Brandon’s quick and accurate dispatch, EMT’s arrived on site quickly and were able to transport the customer to a near by hospital where it was discovered that the customer had a major blockage in their heart, and was in fact having a heart attack.
AvantGuard has been contacted by the family of the medical alarm system’s user, and wish to share their appreciation for Brandon’s life saving work.
Great job Brandon!