Archive for October 2011
AvantGuard Utah Central Station Operator Jessica Ropolleto is drawing heavy praise from both Owyhee County Idaho Fire officials and School District officials for her expert response to a fire alarm from a burning school in Grandview Idaho.
Jessica, who has been with AvantGuard for a mere two weeks, and is currently enrolled in AvantGuard’s Supervised Training Program received the fire alarm from the Grandview Idaho school at 12:02pm. Jessica, under the watchful eye of her trainer Teresa Bernabe, coordinated a response from the Fire Department, as well as school officials.
Because of Jessica’s quick and accurate response to the fire alarm signal, school officials were able to evacuate all of the students quickly, and the fire department was able to contain the fire to the kitchen area of the school. There were no injuries, and damage to the school was minimal.
According to Teresa Bernabe, AvantGuard’s Director of Training “Jessica is doing an incredible job in her training as a Central Station Operator. She takes her training very seriously. She is very focused on learning her important position and obviously cares a lot about our customers.”
All of us here at AvantGuard would like to recognize both Jessica, and Teresa for the role they played in preventing this fire, and the great jobs they do everyday for AvantGuard’s Dealers, and their customers. Great job ladies!
AvantGuard Monitoring Centers Central Station Operator Craig Johnson recently helped the Seminole Oklahoma Fire Department in a life saving effort at a residential house fire.
Johnson, who works in AvantGuard’s Ogden Utah central station received an alarm signal from the burning residence at about 9:00pm on Thursday October 20th. Upon receiving the alarm signal, Johnson acted quickly to coordinate a response from the fire department. Because of Craig’s fast and accurate response, the fire department was able to arrive on the scene in time to extinguish the fire before it caused major structural damage, and save the life of the resident.
According to AvantGuard’s Quality Assurance Administrator Jeremy Salmond “It’s no surprise that Craig did such a great job handling this alarm signal. Craig is a very professional operator who really cares about the people he serves. He is consistently quick and accurate in his work.”
AvantGuard is extremely proud to offer our Dealers and their subscribers the services of highly trained, professional operators like Craig to respond when you need us most!
Great job Craig!
AvantGuard Monitoring Centers Shift Lead Cory Strong is being praised by Caldwell Idaho Fire officials, as well as School District officials for the role he played in coordinating a Fire Department response to a burning middle school.
In the early hours of Tuesday October 18th, Cory, who works as a Central Station Shift Lead in AvantGuard’s Tacoma Washington Central Station received a fire alarm signal from the Caldwell Idaho Middle School. Because of Cory’s quick response and attention to detail he was able to dispatch the Fire Department to the scene where they found the school to be burning. Cory also coordinated a response from school officials who arrived on scene to assist the fire fighters and minimize damage to the facility.
Brittney Jones, AvantGuard Central Station Supervisor says of Cory; “He is a great leader and constantly leads by example. This is yet another accomplishment he can put under his monitoring belt.”
AvantGuard is proud to employ highly trained, and skilled professional operators like Cory who provide our dealers and their customers with peace of mind in the knowledge that when you need us most, we will act quickly and professionally to get help on the way!
Great work Cory!
AvantGuard Central Station Operator Carina French helped Westminster Colorado Police officers in preventing a burglary in progress at a residence.
On Tuesday, September 27th Carina received a burglar alarm signal from the Westminster home. Carina coordinated a quick and accurate response with the Police Department which resulted in officers arriving on the scene before the would be burglars were able to gain entrance. The burglars fled the scene without causing damage to the property, and without any loss to the resident.
The resident has contacted AvantGuard Monitoring Centers and credits their alarm system, and Corina’s expert response for protecting their home.
Regina Harrison has been selected to serve in the position of Shift Lead in AvantGuard’s Tacoma Washington Central Station on the Day Shift.
According to Amber Bachus-Martin, AvantGuard’s Washington Central Station Manager, “Regina was selected for this important position because she has proven herself to be dedicated, hardworking, and loyal.” Bachus-Martin continued “I know that she will do great in this position.”
Brittney Jones, AvantGuard’s Washington Central Station Supervisor also added that “Regina has been a wonderfully positive addition to our team. She is a hard worker that strives to mentor our newer employees. She is always on task and ready to go above and beyond for her co-workers, and AvantGuard’s Dealers. I couldn’t be happier with her performance.”
Please join all of us here at AvantGuard in congratulating Regina on her new position. We know she will do an amazing job for AvantGuard and our dealers.