AvantGuard Monitoring Centers would like to cordially invite you to visit with us in our reserved room at ISC West!

On Wednesday, March 28th from 1:00pm to 5:00pm, members of AvantGuard’s team will be in the Galileo Venetian Room 1001 located right outside of the show floor, and we would love to see you there!

We invite you to swing by the room and take a break, relax, enjoy a snack and a drink, and catch up on the latest news with AvantGuard Monitoring Centers.

If you would like to schedule a more formal appointment to meet with AvantGuard during the show, please contact Troy Iverson at 801.781.6108, or tiverson@agmonitoring.com, or Brek Grover at 801.781.6109, or bgrover@agmonitoring.com.

All of us at AvantGuard looking forward to seeing you in Vegas!

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AvantGuard Monitoring Centers was recently contacted by a medical alarm user in New Hampshire who wanted to thank Central Station Operator Bowdie Campbell for saving their life.

On November 23rd 2011, the medical alarm user suffered a violent fall in their home which caused a severe laceration. Fortunately, the subscriber was wearing their medical alarm pendant and was able to push the button to send an emergency signal to AvantGuard Monitoring Centers. That signal was received by Bowdie Campbell. Bowdie quickly established communication in to the user’s home through the medical alarm system. The user noted that they were able to hear Bowdie’s voice, but was so severely injured that they were not able to respond. Following his training and protocol, Bowdie, after not hearing the user in their residence coordinated a fast response with local emergency medical responders.

When the emergency responders arrived at the scene, they found that the user was unconscious, and had lost three quarts of blood. They quickly stabilized the user and rushed them to the hospital where they remained hospitalized over a month.

As soon as the user was released from the hospital they wanted to contact AvantGuard to thank the operator who played such a vital role in saving their life.

AvantGuard is proud to employ such highly trained professionals such as Bowdie! Great job!

-Ag

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IP Alarm Monitoring Services Q&A

Q: What IP alarm panels and alarm systems are compatible with your monitoring services?
A: We currently monitor the following IP alarm panels: DMP, DSC, Honeywell AlarmNet, Bosh/Radionics.

Q: How long has AvantGuard been providing IP alarm monitoring in addition to traditional alarm monitoring?
A: AvantGuard has been providing IP alarm monitoring for 6 years and traditional monitoring for over 50 years.

Q: Are both of your central stations capable of handling ip alarms?
A: Yes, both central stations provide ip alarm monitoring services.

Q: Is there a primary reason why some businesses choose ip alarm monitoring over traditional phone line monitoring?
A: IP alarm monitoring saves money on traditional (POTS) telephone costs.

Q: In addition to IP-based monitoring do you also offer alarm monitoring services over cellular/wireless internet?
A: Yes, we monitor the following Cellular / GSM services: Honeywell AlarmNet, GE Alarm.com, DSC Connect 24, Telguard, and Uplink. We also can receive alarms via our XML receiver which is integrated through our Stages API. AvantGuard also provides SIM cards for MPERS devices.

To learn more about IP alarm monitoring and our other central station services visit our website.

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AvantGuard Central Station Operator Brian Sherer is drawing praise from a grateful medical alarm subscriber in Pennsylvania.

Brian, who works as a Central Station Operator in AvantGuard’s Ogden Utah Central Station facility received a medical alarm signal from the subscriber’s Pennsylvania residence at about 1:30pm on December 13th 2011. Brian quickly established contact with the subscriber through the 2-way voice feature of the medical alarm panel installed in the home. Brian quickly ascertained that the subscriber had suffered a violent fall in their home, and had fractured their collar bone. Brian then immediately dispatched Emergency Medical Technicians to the scene where the subscriber was treated, and transported to the hospital for the necessary medical attention.

The subscriber recently contacted AvantGuard to personally thank Brian for the great job he did in responding to their alarm signal. The subscriber credits both the Medical alarm system installed in their home, and the expert monitoring response by Brian in possibly saving their life. They said that without the medical pendant, and Brian’s response, they would have been laying on the floor for an indefinite period of time as the broken collar bone made it impossible for the subscriber to get back up.

-Ag

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AvantGuard Utah Central Station Operator Kylee Atwood recently helped save Christmas for a Florida family.

Kylee, who was on duty Christmas eve received a family room motion sensor burglar alarm from the Florida residence at 10:31pm. Kylee acted quickly and executed protocol on the signal flawlessly. Because of Kylee’s quick work, she was able to coordinate a police response which arrived on site in time to apprehend the would be Grinch while burglarizing the residence.

AvantGuard was notified by the home owner that because of Kylee’s expert response in conjuction with the police departments quick arrival, property damage and loss to their home was minimal.

-Ag

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As we look forward to the new year, we also reflect back on the old year. 2011 was a great year at AvantGuard. Most notably we switched to our Stages automation platform early on in the year. This has allowed us to provide better service to our dealers and their customers. We experienced strong growth as our dealers grew, and as more dealers signed on.

Some interesting statistics for the year.

Our AvantGuard operators responded to 1,700,000 alarms during 2011.

We helped over 38,000 people who had fallen or needed some other type of medical assistance.

Our heartfelt thanks goes out to our employees, dealers, and vendors. We look forward to great things in 2012.

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AvantGuard’s Brandon Holden is being credited for the role that he played in saving a medical alarm customers life recently.

Brandon, who works as a Supervisor in AvantGuard’s Ogden Utah central station received a medical alarm signal from a customer in Pennsylvania early Sunday morning on November 13th 2011. Brandon was quickly able to establish communication with the medical alarm subscriber through the two-way voice feature of the alarm system, and ascertain that the customer was experiencing tremendous back pain and nausea. Brandon assured the customer that he would get help, and then proceeded to flawlessly coordinate a response from Emergency Medical Technicians.

Because of Brandon’s quick and accurate dispatch, EMT’s arrived on site quickly and were able to transport the customer to a near by hospital where it was discovered that the customer had a major blockage in their heart, and was in fact having a heart attack.

AvantGuard has been contacted by the family of the medical alarm system’s user, and wish to share their appreciation for Brandon’s life saving work.

Great job Brandon!

-Ag

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AvantGuard Central Station Operator Brenda Herrera is being lauded as somewhat of a hero for the role that she played in coordinating a life saving rescue where fire fighters pulled two people from a raging house fire in Richmond Virginia.

Brenda, who is a Central Station Shift Operator in AvantGuard’s Ogden Utah monitoring facility received an alarm signal from the Virginia residence at 12:08am on the morning of November 5th. Brenda acted flawlessly as she dispatched the appropriate fire and rescue crews to the residence.

Because of the responders fast arrival at the scene, crews were able to pull the two occupants from the burning house and save their lives!

Great work Brenda!

AvantGuard is pleased to offer our Dealers, and their subscribers monitoring services from our two fully redundant, UL 2050 listed Central Stations from highly trained, professional Central Station Operators like Brenda.

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Kelly Courtney, who works as a Central Station Shift Lead in AvantGuard’s Tacoma Washington Central Station recently helped Portland Oregon police officers prevent a burglary.

At about 9:00pm on Tuesday, November 8th Kelly received the first drop of what would be multiple exterior motion detector trips in different areas of the Portland Oregon business. Kelly’s years of central station experience kicked in to action as multiple motion detector drops usually end up being a burglary attempt. Kelly quickly coordinated a police department response, and notified the business owners of the situation.

Because of Kelly’s quick response, police units were able to respond to the scene before the would be burglars were able to gain entry to the building. Once police were on the scene they discovered that the burglars had cut a large hole in business’ rear fence, and also attempted to cut a hole in an aluminum siding wall to gain entrance to the business. Police believe that the alarm system’s loud siren, and the sirens of arriving police cars scared the burglars from the scene before they could be apprehended.

The business owner commented to AvantGuard’s Nick Salmond, Central Station Supervisor that “I wasn’t sure an alarm system would work at first, but this experience has proven that an alarm system and a capable central station operator can be very effective in preventing crime.”

Great work Kelly!

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Congratulations to Suzie Nye, AvantGuard’s Vice President of Operations who has been named AvantGuard’s Administrator of the Quarter for the third quarter of 2011.

According to Josh Garner, President of AvantGuard Monitoring Centers “The last few months we have paid a lot of attention to the nitty gritty details of providing great service to our dealers. Suzie has spearheaded most of this effort. We have seen tremendous achievements in the overall operation, efficiencies, and quality of service. Primarily she has been overseeing our new hiring initiative, our new scheduling initiative, nuisance signal reduction, and response time management. I’m amazed that she can juggle so many things, and do an outstanding job at all of them.”

Suzie began her career with AvanGuard in 1989 and brings 22 years of invaluable central station operations experience to our company. She oversees AvantGuard’s Utah and Washington Central Station Facilities with over 80 people in two states under her charge. She also oversees AvantGuard’s Data Entry functions. She plays a vital role in AvantGuard’s delivery of fast and accurate alarm response with unrivaled customer service to our Dealers, and their subscribers.

Please join all of us here at AvantGuard in congratulating Suzie on earning the Administrator of the Quarter! Great job Suzie!

-Ag

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